Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III at JPMorganChase within the Commercial & Investment Bank, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities:
Delivers end-to-end application and infrastructure services, supporting day-to-day maintenance of critical systems to ensure seamless business operations, sustained operational stability, resilience, and high availability.
Demonstrates a production-support-first approach by independently handling and resolving day-to-day issues impacting the application stack, while leveraging development expertise to drive long-term solutions.
Proactively monitors production environments for anomalies using standard observability toolsets and real-time dashboards, continuously enhancing them to provide visibility into system operability, performance metrics, and timely issue remediation.
Identifies, escalates, and communicates issues in a timely manner while providing well-defined solutions to business and technology stakeholders.
Analyzes complex situations and emerging trends to anticipate, prevent, and resolve incidents, driving effective problem and change management across full-stack technology systems, applications, and infrastructure.
Oversees the trading application stack and critical batch processing workflows to maintain operational integrity and performance standards.
Engages regularly with business client services, infrastructure teams, and key stakeholders to ensure alignment and continuity of supported applications.
Manages the seamless onboarding of new businesses, clients, and applications into the team's portfolio, ensuring smooth integration and transition.
Provides support during weekday and weekend shifts on a rotational basis to ensure round-the-clock operational coverage.
Required qualifications, capabilities, and skills
3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
Experience in observability and monitoring tools and techniques
Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Undergraduate degree in a numerate subject (e.g. mathematics, engineering, computing science)
Experience with Control M and Autosys Scheduler
Experience developing and supporting applications built on Python, Java, or .NET framework
Experience with relational databases and ability to write complex SQL queries
Experience working with UNIX/Linux platforms - Red Hat Enterprise Linux (RHEL) and AWS platform
Proficiency with incident and problem management best practices including resource coordination, stakeholder communication, root cause analysis, and incident post mortems
Preferred qualifications, capabilities, and skills
Working knowledge of public cloud
Demonstrated knowledge of Networking/Infrastructure
Experience with KDB or other non-SQL databases
Experience supporting public/private cloud-based, Java or trading applications a plus
AWS certifications preferred (Cloud Practitioner)
Working knowledge of Grafana, Splunk, is a plus; Working knowledge in automation scripting is preferred.
Working knowledge of Investment Banking
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years troubleshooting, resolving, and maintaining information technology services
- Knowledge of applications and infrastructure in large-scale on-premises and public cloud environments
- Experience with observability and monitoring tools and techniques
- Exposure to ITIL processes
- Undergraduate degree in a numerate subject (e.g., mathematics, engineering, computing science)
- Experience with Control-M and Autosys Scheduler
- Experience developing and supporting applications built on Python, Java, or .NET framework
- Experience with relational databases and ability to write complex SQL queries
- Experience working with UNIX/Linux platforms (Red Hat Enterprise Linux) and AWS platform
- Proficiency with incident and problem management best practices, including RCA and post mortems
- Ability to provide support during weekday and weekend shifts on a rotational basis
- Working knowledge of public cloud
- Demonstrated knowledge of Networking/Infrastructure
- Experience with KDB or other non-SQL databases
- Experience supporting public/private cloud-based, Java or trading applications
- AWS certifications (Cloud Practitioner)
- Working knowledge of Grafana and Splunk
- Working knowledge in automation scripting
- Working knowledge of Investment Banking
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
