Technology Support III-Troubleshoots incidents

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 3+ years applied experience
• Troubleshoots incidents, conducts blameless post-mortems, and ensures the permanent closure of incidents. Possesses excellent debugging and troubleshooting skills.
• Engages with the development team throughout the lifecycle to help develop software for reliability.
• Applies analytics on historical data, such as incidents and usage patterns, to predict issues and take proactive action.
• Drives the adoption of self-healing and resiliency patterns such as circuit breakers and bulkheads.
• Understands Maven, CI/CD/automation testing, and chaos engineering pipelines.
• Has excellent knowledge of standard APM tools like AppDynamics, Dynatrace, Perfmon, NMON, Apica, Grafana, etc.
• Is well-versed in one of the cloud platforms, Kubernetes, and Jenkins.
• Has a good understanding of the change management process and the ServiceNow tool.

Preferred qualifications, capabilities, and skills

• Experienced in Agile development with SCRUM or similar methodologies, and possesses strong analytical and problem-solving skills.
• Quickly learns and applies new technologies, and actively participates in diagnosing and resolving incidents, addressing root causes.
• Identifies and eliminates toil through systems engineering or code updates, and enhances observability with improved service level indicators and monitoring.
• Effective team player who collaborates well with larger groups

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.