Technology Support III/ SRE

Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
Elevate your career as a Technology Support III team member in Commercial & Investment Bank, where you will ensure seamless operations, drive innovation and modernize cloud infrastructure for a future-ready financial ecosystem. You will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your expertise will be crucial in troubleshooting, maintaining and resolving production service interruptions across both internally and externally developed systems, ensuring a seamless user experience and fostering a culture of continuous improvement. In this dynamic role, you will have the opportunity to delve into analyzing, optimizing, automating and modernizing our cloud infrastructure, where our applications are hosted, driving innovation and efficiency in our technological landscape.
Job Responsibilities:

• Treat operations as software problems, solve system failures, minimize client impacts and ensure all systems function seamlessly to meet business needs.
• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm.
• Monitor production environments for anomalies and address issues utilizing standard observability tools.
• Create proactive event management through observability and developing automation to minimize toil.
• Work closely with the Software Engineering and Product teams/other stakeholders to understand issues, drive resolutions, and stability enhancements of the applications, leading to improvement in operational stability, performance, and availability.
• Create, continuously improve, and maintain real-time monitoring dashboards to ensure system operability and performance.
• Identify trends and assist in the management of incidents, problems, and changes in support of full-stack technology systems, applications, or infrastructure.
• Participate in public cloud infrastructure management and cost optimization.
• Ensure resiliency of the platform through managed Disaster Recovery (DR), Site Reliability (SR), and High Availability (HA) events.

Required Qualifications, Capabilities, and Skills:

• 6+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology applications, infrastructure, and services.
• Experience supporting public/private cloud-based applications.
• Knowledge in automating daily support operations using scripting and tooling.
• Experience in one or more observability and monitoring tools and techniques like Datadog, Dynatrace, Splunk, ITRS Geneos.
• Knowledge of one or more general-purpose programming languages or automation scripting (Python, UNIX shell scripting, etc.).
• Experience with one or more major cloud services (AWS, Azure or GCP) and Infrastructure as Code tooling.
• Understanding of networking concepts and troubleshooting.
• Knowledge of source code management tools like Git, Bitbucket, and CI/CD tools like Jenkins.
• Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
• Possesses a continuous improvement mindset.

Preferred Qualifications, Capabilities, and Skills:

• Advanced certification in Cloud technologies and Infrastructure as Code tooling.
• Familiarity with ITIL support methodologies and concepts.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.