Technology Support III - ServiceNow

Job Description
As a part of the Digital workflows team within IP office you will be responsible for the provision of day to day production support for the ServiceNow platform. ServiceNow is an enterprise wide platform used by all Lines of Business, providing digital workflows to enable key operational processes and capabilities. As part of the global follow-the-sun support capability you will work closely with users and technology teams to ensure stability, performance and resiliency objectives for the platform are met and show continuous improvement.
Job responsibilities

• Support and aid in the day to day management of our Production instance of ServiceNow
• Install/upgrade/manage APIs for the various systems that interact with ServiceNow
• Knowledge of improving performance and configuration by utilizing ServiceNow best practices and work closely with Product owners, Developers and Support teams for Critical applications
• Troubleshoot complex code issues and suggest or provide solutions. Automate, monitor and maintenance of systems in a distributed, enterprise environment
• Ensure environment performance, reliability and availability. Exploring new technologies to optimize the delivery and reliability of automation
• Interfacing with internal customers, inputting into technical solutions, advising on best practice and validating new implementations
• Developing and promoting standard operating procedures and creating processes and tooling for operation efficiency and provide rota'd off hours support as part of the team on-call rotation

Required qualifications, capabilities, and skills

• Experience in a production / application Support or Automation\\Engineering role
• Knowledge of the ServiceNow platform; ServiceNow Certified System Administrator is preferred but not essential.
• Experience of production management monitoring tools - e.g. Splunk, Grafana, APICA, Dynatrace etc.
• Experience with web front end development frameworks such as JavaScript, JQuery, etc.
• Experience administering application servers, web servers, and databases. Experience working in an Agile Development environment
• Able to prioritize and manage workload and communicate issues clearly. Strong sense of ownership and pride in the work you do - taking accountability for the accuracy and completeness of assigned work and results
• Strong analytical and problem-solving skills

Preferred qualifications, capabilities, and skills

• Effective verbal and written communication skills. Strong improvement mindset
• Ability to work in a fast-paced team environment, balancing competing priorities/tasks
• Ability to learn new technologies or technology concepts quickly
• Demonstrates a client-focused and team-oriented mindset - able to work effectively in a collaborative, team-oriented environment

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.