Technology Support III, Mission Control

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Consumer & Community Banking (CCB) Technology, Mission Control Team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities.

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm.
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability.
• Assists in the monitoring of production environments for anomalies and address issues utilizing standard observability tools.
• Identifies issues for escalation and communication and provide solutions to the business and technology stakeholders.
• Analyzes complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure.
• Acts as the lead resolver during major incidents and demonstrates the skills to identify & solve issues within TTR to avoid financial losses and reduce customer impacts.
• Leverages tools expertise to perform targeted flow-triage during major/critical incidents.

Required qualifications, capabilities, and skills.

• Bachelor's Degree in Computer Science/Information Systems/Engineering or related disciplines
• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud.
• Experience in observability and monitoring tools and techniques.
• Exposure to processes in scope of the Information Technology Infrastructure Library (ITIL) framework.
• Good communications skills - managing global bridges/ writing executive notifications.
• Experience working with geographically distributed and culturally diverse workgroups.

Preferred qualifications, capabilities, and skills.

• Experience with one or more general purpose programming languages and/or automation scripting.
• Working understanding of public cloud.
• Consumer banking experience is preferred.
• Working experience on tools such as Splunk, Dynatrace and Grafana.

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.