Technology Support III - Application Support

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Infrastructure Platform (IP) , you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities

• Software Solution Execution: Develops and troubleshoots software solutions, employing innovative approaches to solve technical problems beyond conventional methods.
• Secure Code Creation: Produces secure, high-quality production code and maintains algorithms that synchronize with relevant systems.
• Architecture and Design Accountability: Creates architecture and design artifacts for complex applications, ensuring design constraints are met during software development.
• Data Analysis and Visualization: Gathers, analyzes, and visualizes data from large, diverse sets to continuously improve software applications and systems.
• Problem Identification and Improvement: Proactively identifies hidden problems and patterns in data, using insights to enhance coding hygiene and system architecture.
• Community Contribution: Engages in software engineering communities of practice, exploring new and emerging technologies, and fostering a culture of diversity, inclusion, and respect.
• Technical Expertise and Problem Solving: Applies technical knowledge to projects of moderate scope, focusing on improving data and systems at scale, and ensuring end-to-end application monitoring.
• Site Reliability and Automation: Champions site reliability practices, builds, supports, monitors, and automates web products on Private Cloud infrastructure, driving initiatives to enhance platform reliability.
• Collaboration and Service Level Management: Collaborates with team members and stakeholders to establish service level indicators, objectives, and error budgets, using data-driven analytics to improve service levels.
• Knowledge Sharing and Growth Support: Provides guidance, tools, and solutions to support firm growth, documents and shares knowledge within the organization, and works towards expertise in applications and platforms.

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services.
• App Infra Design, Maintenance & Support: 6+ years of hands-on experience in app infra design, maintenance & support, testing, and ensuring operational stability, with proficiency in coding in one or more languages.
• Corporate Environment Experience: Skilled in developing, debugging, and maintaining code in large corporate settings using modern programming and database querying languages.
• Software Development Life Cycle Knowledge: Comprehensive understanding of the SDLC, agile methodologies, CI/CD, application resiliency, and security practices.
• Technical Discipline Proficiency: Demonstrated knowledge in technical areas such as cloud, AI, machine learning, and mobile applications, with formal training or certification in engineering/infrastructure disciplines.
• Infrastructure and Cloud Expertise: Strong knowledge of infrastructure disciplines, including hardware, networking, databases, and cloud technologies, with experience in operating and migrating across public and private clouds.
• Site Reliability Engineering (SRE) Experience: Proven experience as an SRE in complex, mission-critical applications, with deep proficiency in reliability, scalability, performance, and security best practices.
• Observability and Monitoring Skills: Expertise in observability, monitoring, alerting, and telemetry collection using tools like Cloudwatch, Grafana, Dynatrace, Prometheus, and Splunk.
• Programming Fluency: Proficiency in at least one programming language, such as Python, Terraform, Ansible, Java Spring Boot, Shell Scripting, or .Net.
• Continuous Learning and Communication: Drive to self-educate and evaluate new technologies, with strong communication skills to mentor and educate others on site reliability principles and practices.

Preferred qualifications, capabilities, and skills

• Familiarity with modern front-end technologies
• Exposure to cloud technologies

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.