Technology Support II

Job Description
As a Technology Support II within the Corporate Technology team at JPMorgan Chase, you will leverage software engineering best practices to solve business problems and strive for excellence. You will often work independently on small to medium projects, while also collaborating with cross-functional teams to enhance your understanding of our business and relevant technologies. Your role will involve championing site reliability culture and practices, applying your experience in Agile SDLC and proficiency in developmental toolsets. You will demonstrate a solid understanding of application, data, and infrastructure architecture disciplines, and effectively utilize ETL software such as Ab Initio. Staying informed about industry-wide technology trends and best practices, leveraging knowledge of various financial instruments, and fostering an innovative culture will be key aspects of your role. You will also apply your software skills in business analysis, development, maintenance, and improvement, and collaborate effectively in large teams to achieve organizational goals..
Job responsibilities

• Champion site reliability culture and practices, exerting technical influence throughout the team.
• Apply experience in Agile SDLC and proficiency in developmental toolsets.
• Demonstrate good knowledge of application, data, and infrastructure architecture disciplines.
• Utilize ETL software such as Ab Initio effectively.
• Stay informed about industry-wide technology trends and best practices.
• Leverage knowledge of various financial instruments.
• Foster an innovative culture with passion.
• Understand and apply software skills in business analysis, development, maintenance, and improvement.
• Collaborate effectively in large teams to achieve organizational goals.
• Work independently and take initiative.

Required Qualifications, Capabilities, and Skills:

• Formal training or certification on Application support concepts and 2+ years applied experience
• Experience in programming or scripting language (Python)
• Experience with automation tool/solution such as Ansible, Autosys, Control-M etc.
• Emerging knowledge of reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other Site Reliability best practices
• Familiar with service level objective alerting and monitoring tools (Splunk, Datadog, Dynatrace etc.)
• Familiar with continuous integration and continuous delivery tools like Jenkins, GitLab, or Terraform
• Emerging knowledge of Terraform, familiar with automation in Python
• Emerging knowledge of containers and container orchestration: (ECS, Kubernetes, Docker)
• Good communication and collaboration skills, with the ability to work effectively in a fast-paced, dynamic environment

Preferred Qualifications:

• Experience with cloud platform (preferably AWS) in setting up infrastructure using Terraform
• Significant advantage to have experience supporting applications on platforms such as Databricks, Snowflake or AWS EMR
• Knowledge of virtualization, cloud architecture, services and automated deployments

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.