Technology Support II

Job Description
Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation.
As a Technology Support II team member in our corporate technology team in the Jet Support and Incident Management team, you will play a crucial role in ensuring the operational stability, availability, and performance of our production application flows. You will be encouraged to foster a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all our systems, leading to a seamless user experience. As a valued member of our Production Management team, we are looking for your passion in solving technical problems, your caring client interactions, your technical expertise, your sound engineering practices and your desire for continuous improvement. This role provides an excellent opportunity to contribute to our team and grow your career.
Job responsibilities

• Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm
• Improve operational stability and availability through participation in problem management
• Monitor production environments for anomalies and address issues utilizing standard observability tools
• Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
• Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• 5+ years of hands on experience in production support or DevOps/SRE work in a large enterprise.
• Strong experience in a DevOps/SRE or support role, working with enterprise scale CI/CD technologies, SDLC tools and infrastructure/application monitoring technologies.
• Excellent problem-solving, collaboration skills and the ability to analyze complex issues and provide effective solutions.
• Experience with Unix/Linux platform, cloud platforms such as AWS, Azure, or GCP.
• Proficiency in one or more general purpose programming (Java, Python, .Net, C++, etc.)
• Hands-on Experience with CI/CD Pipelines in a globally distributed hybrid environment (Cloud & On-premise) using Git/BitBucket/Github, Artifactory, Jenkins.
• Experience in observability and monitoring/logging tools and techniques (Spluk, Grafana, Dynatrace, Elasticsearch etc.)
• Support knowledge of containerization & orchestration technologies: ie: Dockers and Kubernetes.
• Experience in Incident Management processes, communications and tools( Service Now, Netcool, Convey, etc.)
• Excellent written and verbal communications skills.

Preferred qualifications, capabilities, and skills

• Experience with one or more general purpose programming languages and/or automation scripting
• Working understanding of public cloud

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.