Technology Support Engineer | Toronto
Monex is a leading global financial solutions provider, offering a complete set of tools to support business growth and strategic financial operations.
We specialise in FX risk management and international payments, helping corporate and institutional clients design tailored FX solutions to navigate currency volatility with confidence. Our team of FX specialists implement well-considered currency strategies, offering dedicated support to help clients manage their payment needs – whether for goods, services, or direct investments.
In 2023, Monex facilitated $309 billion in FX turnover, managed $10.7 billion in assets, and processed 8.5 million transactions. With offices across North America (Canada, the US, and Mexico), Asia (Singapore), and Europe (the UK, Spain, and the Netherlands), we serve over 66,000 clients worldwide.
By combining global reach with deep local market expertise, Monex enhances businesses with a suite of financial solutions and FX market analysis to help optimise efficiency, mitigate currency risk, and protect margins in an increasingly complex financial landscape. Our corporate client experience is further enhanced by our dedicated sector expertise across a range of industries.
Department Overview
The Monex Europe Technology department is responsible for all technology development and operations across the company for our London, Amsterdam, Madrid, Singapore & Toronto offices.
Its responsibilities encompass oversight of all IT Infrastructure, understanding business technology needs, evaluating new technologies, and accountability over the services and products used within Monex.
Job Overview
We’re looking for a proactive and technically strong Technology Support Engineer to join our growing IT function. You’ll be the escalation point for end user support across our Microsoft 365 and Windows environment, ensuring our people stay productive and our technology runs smoothly.
Key Responsibilities & Accountabilities
- Resolve escalated end user incidents, Microsoft 365 and business apps, identity and access, and endpoint issues.
- Support device builds, deployments, updates, and troubleshooting across laptops, desktops, and peripherals.
- Maintain and support Teams, SharePoint, OneDrive, Exchange Online and other collaboration tools.
- Provide hands on office support including WiFi/LAN basics, printers, docking stations, and meeting room tech.
- Work with other engineers, infrastructure, and security teams to improve service quality.
- Keep documentation and asset records accurate and up to date.
Key Skills & Experience Required
- 2–4 years in IT support.
- Strong knowledge of Windows 11 and Microsoft 365.
- Experience with Intune or similar device management platforms.
- Solid troubleshooting abilities and a customer-focused mindset.
- Clear communicator who thrives in a fast-paced environment.
Nice to Have
- Microsoft certifications (MS900, MD102, AZ900).
- ITIL Foundation.
- PowerShell or automation experience.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Skills Required
- 2-4 years of IT support experience
- Strong knowledge of Windows 11 and Microsoft 365
- Experience with Intune or similar device management platforms
- Strong troubleshooting abilities
- Customer-focused mindset
- Clear communication skills
- Ability to thrive in a fast-paced environment
- Microsoft certifications such as MS-900, MD-102, or AZ-900
- ITIL Foundation certification
- PowerShell or automation experience
What We Do
Monex Europe is a specialist in commercial foreign exchange. We offer a range of FX services aimed at corporate and institutional clients to manage foreign exchange exposure and international payments. We work with our clients to execute considered FX strategies. Combining a personal and proactive service, our currency specialists will help you choose the right option for your specific business needs. Monex Europe Limited is part of the wider financial services group, Monex S.A.P.I. de C.V. (“Monex”), a global investment-grade financial services institution. The group services more than 66,000 clients worldwide. Monex’s team of experienced and professional FX specialists provide local support to corporate and institutional clients in each region of the world. Headquartered in London (UK) Monex Europe Limited is an independent subsidiary of Monex Europe Holdings Limited. Monex Europe Holdings Limited operates various subsidiaries in the FX industry, comprising of Monex Europe Limited, Monex Europe Markets Limited, Monex Europe S.A., Monex Canada Inc., MonFX Pte Ltd.; with offices in the UK, Spain, the Netherlands, Luxembourg, Toronto and Singapore. Our focus is on helping our clients make better informed trading decisions and stay on top of fast moving, volatile markets. Our FX analysts provide clients with daily FX updates, regular macroeconomic reports and in-depth actionable insights for G10 and Emerging Markets.
.png)
