Project Role Description : Resolve incidents and problems across multiple business system components and ensure operational stability. Create and implement Requests for Change (RFC) and update knowledge base articles to support effective troubleshooting. Collaborate with vendors and help service management teams with issue analysis and resolution.
Must have skills : Unified Communication and Collaboration Operations
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education
Key Responsibilities
Maintenance administration of Cisco Voice PBX systems services Responsible for handling day-to-day Voice operations, requirements issues
Managing & maintaining Cisco Unified communication and collaboration, WebEx, Telepresence Infrastructure for various clients.
Understanding of CUBE / CUSP, SIP trunks, Expressways and troubleshooting issues.
Provide L2 / L3 support for operational activities.
Handling day to day Incidents and Service requests.
Coordinating with vendors on process improvement areas and ensure to have those in place.
Contributing and driving project / capability initiatives.
Technical Experience:
Product/Solution knowledge – Cisco UC&C, WebEx Meetings, WebEx Teams, Cisco
Meeting Server, CUC/Unity, Expressways, Voice gateways, CUBE/CUSP, Video Endpoints,
Media Control Unit, E911 (Intrado).
Technical knowledge and hands-on on Cisco UC&C environment.
Implementation and ongoing management of the Cisco UC&C products.
Understanding of ITIL processes.
Good To have:
Exposure on UCCX.
Understanding of Routing and Switching, Firewalls etc.
Professional Attribute
Hands-on experience on one or more products mentioned above.
Experience in managing UC&C environments.
Good understanding of procedures, application and concepts within own subject area (and understanding them in the context of the business)
Self-driven, target oriented.
Excellent communication skills.
Previous experience working with cross geography teams.
Ready to work in shift
Education
Bachelor s degree in engineering preferred.
Certifications
CCNA / CCNP / CCNP Voice
15 years full time education
About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com
Equal Employment Opportunity Statement
We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.
Skills Required
- Minimum 3 years of experience
- 15 years of full-time education
- Hands-on experience with Cisco Unified Communications and Collaboration environments
- Experience maintaining Cisco Voice PBX systems and services
- Knowledge of WebEx, TelePresence, Cisco Meeting Server, CUC/Unity, Expressways, voice gateways, CUBE/CUSP, video endpoints, Media Control Unit, and E911
- Understanding of SIP trunks and troubleshooting unified communications infrastructure
- Experience providing L2/L3 operational support
- Understanding of ITIL processes
- Ability to work shifts
- Bachelor's degree in engineering
- CCNA, CCNP, or CCNP Voice certification
- Exposure to UCCX
- Understanding of routing, switching, and firewalls
- Excellent communication skills and experience working with cross-geography teams
Accenture Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.
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Healthcare Strength — Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
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Retirement Support — Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
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Parental & Family Support — Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.
Accenture Insights
What We Do
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.
