Application Support Engineer

Reposted 3 Days Ago
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Kolkata, West Bengal, IND
In-Office
Senior level
Information Technology
The Role
Operate and stabilize multi-component business systems: administer and optimize SQL/NoSQL databases, implement IaC and CI/CD, deploy cloud services, troubleshoot production issues, develop APIs and full‑stack integrations, collaborate with vendors and teams, and maintain observability, backup, and security practices.
Summary Generated by Built In
Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : MySQL Database Administration
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary
We're looking for a visionary Full Stack Data Engineer on cognitive Hybrid Cloud technologies across public and Private cloud Technologies (Thought leaders, Technical Leads and Practitioners) at senior career levels to work on business development, transformation and modernization solutions and technology crisis management. The focus is to manage client technology landscape and value add through innovation and though leadership, address complex technical challenges faced by our clients. We also have emerging research and collaboration with our eco-system partners which needs to be taken up for creating GTM Offerings, Co-Create Innovative Assets and developing new deal pipeline.

Key Responsibilities:
Administer and support MySQL database environments in production, non-production, and DR environments.
Monitor database health, performance, capacity, availability, and security.
Perform database installation, configuration, upgrades, patching, and version management.
Manage backup, restore, recovery, and disaster recovery operations.
Implement and support replication, clustering, and high-availability solutions.
Troubleshoot database incidents, performance bottlenecks, locking issues, and replication failures.
Execute database maintenance activities, including:
Index optimization
Statistics management
Capacity planning
Database housekeeping
Collaborate with application teams for query tuning and database optimization.
Automate repetitive DBA activities using Shell, Python, SQL, or Ansible-based automation.
Participate in major incidents, problem management, RCA preparation, and corrective action tracking.
Support transition and KT activities, including documentation reviews, KT playback sessions, and runbook creation.
Work within ITIL-based Incident, Change, Problem, and Release Management processes.
Participate in on-call and weekend support rotations as required.
Administer and support MySQL database environments in production, non-production, and DR environments.
Monitor database health, performance, capacity, availability, and security.
Perform database installation, configuration, upgrades, patching, and version management.
Manage backup, restore, recovery, and disaster recovery operations.
Implement and support replication, clustering, and high-availability solutions.
Troubleshoot database incidents, performance bottlenecks, locking issues, and replication failures.
Execute database maintenance activities, including:
Index optimization
Statistics management
Capacity planning
Database housekeeping
Collaborate with application teams for query tuning and database optimization.
Automate repetitive DBA activities using Shell, Python, SQL, or Ansible-based automation.
Participate in major incidents, problem management, RCA preparation, and corrective action tracking.
Support transition and KT activities, including documentation reviews, KT playback sessions, and runbook creation.
Work within ITIL-based Incident, Change, Problem, and Release Management processes.
Participate in on-call and weekend support rotations as required.

Required Skills:
Database Systems (RDBMS, No SQL and Cloud DB)
Oracle and MS SQL or MySQL and MongoDB Postgres DB- Cloud DB.
Infrastructure as a Code & Scripting
Terraform or Ansible - Shell Scripting and Python, Power Shell, Power CLi
Public Cloud IaaS and Associated PaaS
AWS / Azure/ GCP - S3, Blobs, VPCs, vNet, LBs Cloud Watch, Stack Driver, Azure Mon
Cloud Native and Containers
PODMAN, Docker Openshift and AKS and GKE and EKE
Operating Systems Platform
Windows/ ADS or AIX and Solaris and HPUX
Middleware (Web Servers, Message Qs, Managed Apps, MFT, Job Schedulers
IIS, Apache, JBOSS, WebSphere/ Web Logic MFTs, MQ Series, Control M or Autosys or TWS and MTFs
Backup and Storage
Commvault, IBM, Hitachi Backup, Cloud Front, Amazon S3, Azure Storage.
Observability & Environment Health
observability tools (Nagios /SolarWinds/Netcool, Prometheus, ELK) and Environment Health and Capacity Management and Tech Debt and FinOps
Enterprise AI
Agentic AI Framework (CrewAI, LangGraph, AutoGen) and Responsible AI Concepts and AI Guardrails
Mandatory Certifications
Database Type

Recommended Certifications
SQL / Relational DBs

Oracle Database SQL Certified Associate

Microsoft Certified: Azure Database Administrator Associate (DP-300)
PostgreSQL

EDB Certified PostgreSQL Associate or Professional
MySQL

Oracle Certified Professional, MySQL Database Administrator
NoSQL / Modern DBs

MongoDB Certified Developer or DBA
Cassandra Certified Developer / Administrator

Data Engineering

Databricks Certified Data Engineer Associate
ETL & Big Data

Cloud Professional Data Engineer
Analytics

Microsoft Power BI Data Analyst Associate (PL-300)

Additional Information:
- The candidate should have minimum 7.5 years of experience in MySQL Database Administration.
- This position is based at our Kolkata office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Skills Required

  • Minimum 7.5 years of experience in MySQL Database Administration
  • 15 years full time education
  • Experience with RDBMS and NoSQL: Oracle, MySQL, MS SQL Server, PostgreSQL, MongoDB, DynamoDB
  • Experience with public cloud platforms and managed services (AWS, Azure, GCP); familiarity with AWS services (Lambda, EC2, S3, RDS, DynamoDB)
  • Infrastructure as Code and configuration management: Terraform, CloudFormation, Ansible
  • Scripting and automation: Shell scripting/Bash, Python, PowerShell, PowerCLI
  • Container and cloud-native platforms: Podman, Docker, OpenShift, AKS, GKE, (EKE/EKS)
  • Experience with middleware and application servers: IIS, Apache, JBoss, WebSphere, WebLogic; message/transfer systems (MQ Series, MFTs)
  • Batch and job schedulers: Control-M, Autosys, TWS
  • Backup and storage solutions: Commvault, IBM/Hitachi backup systems, Amazon S3, Azure Storage, CloudFront
  • Observability and monitoring tools: Nagios, SolarWinds, Netcool, Prometheus, ELK (ELK stack)
  • Experience building/maintaining CI/CD pipelines and deployment automation
  • Ability to monitor, troubleshoot, and resolve production database and application issues; create RFCs and update knowledge base
  • Experience with security, performance tuning, scalability and capacity management for databases and application stacks
  • Preferred/Recommended: database and cloud-related certifications (Oracle MySQL DBA, Azure DP-300, PostgreSQL, MongoDB, Databricks, Cloud Professional Data Engineer, Power BI PL-300)

Accenture Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Accenture and has not been reviewed or approved by Accenture.

  • Healthcare Strength Pay is considered competitive when paired with robust insurance options and other perks that compare well with large consulting and IT services peers. Multiple national medical plan options plus dental and vision are positioned as a core strength of the overall package.
  • Retirement Support Retirement support is positioned as a standout feature through a 401(k) dollar-for-dollar match up to a set percentage after eligibility. The package is reinforced by additional financial programs such as savings tools and related resources.
  • Parental & Family Support Parental and caregiving supports are presented as a meaningful benefit differentiator through substantial paid parental leave and multiple caregiver-oriented programs. Backup care and fertility/adoption/surrogacy navigation and reimbursements add breadth to family support beyond leave alone.

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The Company
HQ: Dublin
456,553 Employees
Year Founded: 1989

What We Do

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services—all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 500,000+ people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com.

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