Embark on a transformative journey in technology risk management at an iconic financial firm. In this pivotal role, you'll strategize and implement innovative risk solutions, ensuring digital transformation aligns with regulatory compliance and the firm's objectives.
As a Technology Support Director, Risk Engagement in Infrastructure Platforms Client Solutions (IPCS), you will expertly navigate complex regulatory landscapes and cultivate digital transformation while ensuring compliance with the firm's risk appetite. Your expertise in technology risk management and cybersecurity will be pivotal in strategizing and overseeing collaborations with various stakeholders, providing strategic recommendations, and influencing risk management and mitigation. Your strategic decision-making and leadership skills will enable you to develop and implement innovative policies and processes that are in line with the firm's objectives and regulatory requirements.
Job Responsibilities
Sets reuse-first expectations for enterprise-authorized AI adoption within the work environment across support operations to accelerate incident insights and operational reporting, with human-in-the-loop validation and appropriate handling of sensitive data.
Establishes governance standards for AI-assisted workflows used in incident/problem/change processes (including documentation and trend analysis), ensuring traceability/auditability and alignment to resiliency and security expectations.
Advises on complex, cross-domain incident, problem and change management challenges, identifying process weaknesses, recurring failure patterns and opportunities to improve operational resilience across Infrastructure Platforms.
Uses observability, monitoring and diagnostic information to analyse significant, recurring or cross-domain issues, test root-cause hypotheses and help accountable teams define sustainable remediation.
Leads focused technical investigations into significant, recurring or cross-domain issues, using support engineering expertise to establish root cause, identify patterns and determine the teams and actions required for sustainable resolution.
Required qualifications, capabilities, and skills
Formal training or certification on troubleshooting, resolving, and maintaining information technology services concepts and advanced applied experience
Demonstrated experience leading safe use of enterprise-authorized AI capabilities within the work environment within production support workflows, including validation practices and awareness of data sensitivity.
Ability to define review/approval and escalation expectations for AI-assisted recommendations while maintaining operational, security, and auditability outcomes.
Experience analysing complex application or infrastructure issues in large-scale on-premises and public-cloud environments, including dependencies across multiple technology domains.
Proficient in using observability, monitoring and diagnostic information to identify patterns, test hypotheses and support root-cause analysis across distributed technology environments.
Experience working in a client-facing technology role, translating business and application priorities into infrastructure requirements and outcomes.
Ability to coordinate complex initiatives across business, product, engineering, operations, cyber and risk stakeholders.
Demonstrated experience in executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Skills Required
- Formal training or certification in troubleshooting, resolving, and maintaining information technology services, with advanced applied experience
- Experience leading the safe use of enterprise-authorized AI capabilities in production support workflows, including validation and sensitive-data handling
- Ability to define review, approval, and escalation expectations for AI-assisted recommendations while maintaining operational, security, and auditability outcomes
- Experience analyzing complex application or infrastructure issues in large-scale on-premises and public-cloud environments across multiple technology domains
- Proficiency using observability, monitoring, and diagnostic information for pattern identification, hypothesis testing, and root-cause analysis across distributed environments
- Experience in a client-facing technology role translating business and application priorities into infrastructure requirements and outcomes
- Ability to coordinate complex initiatives across business, product, engineering, operations, cyber, and risk stakeholders
- Demonstrated experience executing processes within the Information Technology Infrastructure Library framework
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Medical, dental, vision, and mental-health coverage are broad, with wellness incentives, on-site or virtual care, and an EAP offering coaching and counseling. Plan materials emphasize accessible options, including multiple medical choices and tools to manage costs.
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Parental & Family Support — Paid parental leave extends up to 16 weeks for all parents, supplemented by paid Critical Caregiver Leave. Family resources include backup childcare via Bright Horizons, lactation support and milk-shipping, family-building assistance, and even a free five-month SNOO rental for newborns.
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Retirement Support — Retirement programs include a 401(k) with an annual company match and automatic pay credits for most employees, with a legacy pension available to earlier hires. An Employee Stock Purchase Plan at a 5% discount further supports long-term savings.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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