Serve as an emerging member of an 55IP Global Application (Tech / Production) Support team to provide technical assistance to 55IP and JPMorgan clients.
You're ready to gain the skills and experience needed to grow within your role and advance your career - and we have the perfect opportunity for you.
As a Technical Support Engineer II at JPMorgan Chase within the [AWM - 55IP], the mission of this role is to be a part of team of technologists toward supporting next-level solutions that will impact a fast growing business. The ideal candidate for this role has in-depth experience in design of support systems & processes, developing & mentoring a team of engineers and serving client requests. The candidate will employ latest technologies, data management, and security practices in all aspects of application support & monitoring. Critical thinking, clear communication, and collaboration will be key to the success of this role.
Job Responsibilities
- Support the application systems and the technologies associated with the daily operations of the business, in a timely manner, ensuring a reliable and scalable production environment.
- Responsible & accountable for triaging and escalating production issue causing outages.
- Adhere to processes, company policies, required to deliver high quality services to clients & partners.
Required qualifications, capabilities, and skills
- 5-7 years of profession experience with at least 3 years in Production Support
- Degree in Computer Science or equivalent practical experience in related technical field.
- Strong understanding and knowledge of cloud services (SaaS, IaaS, PaaS), Web-based applications and IT infrastructure
- Working knowledge in one or more general purpose programming languages such as Python, shell scripting
- Advanced skills in monitoring & administering Linux systems.
- Database server monitoring, including intermediate-level understanding of SQL.
- Experience in supporting Web based applications (Nginx, WebSphere, Apache Tomcat, Mule)
- Understand source control techniques and/or familiar with Git / BitBucket
- Proficient in technology toolkits as ServiceNow, Jira, Splunk, Monitoring tools like Dynatrace, AWS Cloudwatch, Datadog, Geneos and job scheduling tools like Airflow, Autosys and Control-M.
Preferred qualifications, capabilities, and skills
- Familiar with site reliability concepts, principles, and practices
- Familiar with observability such as white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Datadog, Splunk, and others
- General knowledge of financial services industry (preferred)
What the Team is Saying
Similar Jobs
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands.
Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products.
Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.
©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
JPMorganChase Teams
JPMorganChase Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
