We are seeking a dynamic and experienced Senior Solutions and Implementations Manager to join our Digital Interact (DI) marketing technology ecosystem team. This role is pivotal in driving the growth of our DI platform by leading clients through the discovery, solution, and implementation processes. The ideal candidate will have a strong background in digital marketing technology, excellent client management skills, and a proven track record of successfully implementing technology solutions. AGENCY EXPERIENCE NEEDED.
Key Responsibilities:
1. Client Engagement and Discovery:
- Collaborate with clients to understand their business needs, objectives, and challenges.
- Conduct comprehensive discovery sessions to gather detailed requirements and identify opportunities for technology solutions.
- Build strong, trust-based relationships with clients to ensure alignment and satisfaction.
2. Solution Design and Strategy:
- Develop tailored solutions that leverage the DI platform to address client needs and objectives.
- Create detailed implementation plans, including timelines, resources, and budget requirements.
- Work closely with internal teams (e.g., product development, sales, marketing) to ensure cohesive strategy and execution.
3. Implementation and Project Management:
- Lead the end-to-end implementation process, ensuring projects are delivered on time, within scope, and on budget.
- Oversee project teams, including assigning tasks, monitoring progress, and providing guidance and support.
- Conduct regular status updates and communicate effectively with all stakeholders.
4. Continuous Improvement and Growth:
- Analyze project outcomes to identify areas for improvement and implement best practices.
- Stay updated on industry trends, emerging technologies, and competitive landscape to drive innovation within the DI platform.
- Contribute to the development of new services and enhancements to existing offerings.
Qualifications:
- Bachelor's degree in Business, Marketing, Information Technology, or related field.
- Minimum of 7 years of experience in solutions implementation, project management, or related roles within the digital marketing technology space.
- Strong understanding of marketing technology platforms, including CRM, CMS, analytics, and automation tools.
- Proven track record of successfully managing and delivering complex technology projects.
- Exceptional client management and communication skills.
- Ability to think strategically and creatively to develop innovative solutions.
- Strong leadership and team management abilities.
- PMP or similar project management certification is a plus.
This is the opportunity to work in an environment that best suits your needs, fueled by flexible hours and locations, strong supportive benefits, career training and development and, most importantly, an inclusive environment that eliminates barriers and elevates voices, giving every member of the Tag team an opportunity to be seen and heard.
We’ve made a strong commitment to diversity and inclusion and are taking a stance on equality in the workplace. We support sustainability, in our organization and with our network of partners and suppliers.
As an ethical employer, Tag will never ask job applicants to provide private, sensitive information upfront or make offers of employment contingent on financial requests or responsibilities from any candidate
What We Do
At Tag, we turn big ideas into high-impact marketing, working with leading brands and agencies to deliver content at speed and scale across channels, cultures and regions.
With intelligent, sustainable and technology-driven solutions at the heart of everything we do, we enable brands to operate more efficiently and effectively to stand out, sell more and waste less.
Every decision at Tag is made in consideration of our clients, our people, our planet, and our communities. With 2,700 experts in 29 countries across the world, our distributed hub model has allowed us to be the always-on, end-to-end production partner of choice for over half a century.
Find out more at tagww.com
