Jasco is looking for a Technology Solutions Help Desk Specialist that provides first-level technical support to deliver a reliable and positive technology experience across the organization. This role focuses on responding to day-to-day support requests, resolving common technical issues, and assisting users with core systems and applications.
The position supports end-user devices, basic conferencing technologies, Windows 11 and macOS environments, and standard IT services. Will work closely with other members of the Technology Solutions team, escalating more complex issues as needed while contributing to a consistent and efficient support experience.
- Respond to service desk tickets, technical requests, and user inquiries in a timely and professional manner
- Provide first-level troubleshooting and resolution for common hardware, software, and connectivity issues
- Accurately document support requests, troubleshooting steps, and resolutions in the ticketing system
- Assist with workstation setup, imaging, deployment, and basic troubleshooting
- Support day-to-day operations of computers, printers, and peripheral devices
- Provide support for Microsoft 365 applications including Teams, Outlook, OneDrive, and SharePoint
- Assist users with Windows 11 and macOS-related issues
- Perform account and access management tasks within Active Directory or related systems
- Provide support for conference room technology and assist with meeting setup when needed
- Escalate more complex issues to senior team members as appropriate
- Follow established processes and contribute to maintaining knowledge base documentation
- Perform additional duties as assigned
- High school diploma or equivalent required
- At least 1 year of technical support experience required
- Entry-level certifications such as CompTIA A+, Network+, or similar are a plus
- Basic understanding of Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint)
- Familiarity with Windows 11 and/or macOS environments
- Basic knowledge of computer hardware, software, and troubleshooting techniques
- Strong customer service and interpersonal skills
- Clear verbal and written communication skills
- Ability to follow processes and instructions while learning new systems
- Basic understanding of networking concepts
- Strong organizational skills and attention to detail
- Ability to manage multiple tasks and prioritize workload
- Willingness to learn and develop technical skills
- Flexibility to support occasional off-hours or business needs when required
Jasco is an Equal Opportunity/Affirmative Action/E-Verify Employer
Skills Required
- High school diploma or equivalent
- At least 1 year of technical support experience
- Basic understanding of Microsoft 365 applications (Teams, Outlook, OneDrive, SharePoint)
- Familiarity with Windows 11 and/or macOS environments
- Basic knowledge of computer hardware, software, and troubleshooting techniques
- Ability to perform account and access management tasks within Active Directory or related systems
- Experience with workstation setup, imaging, and deployment
- Basic understanding of networking concepts
- Support experience with conference room technology and meeting setup
- Strong customer service, interpersonal, verbal and written communication skills
- Strong organizational skills, attention to detail, and ability to prioritize multiple tasks
- Willingness to learn and develop technical skills; flexibility for occasional off-hours support
- Entry-level certifications such as CompTIA A+ or Network+
What We Do
At Jasco we design and develop products to simplify your life and connect your home. Jasco provides one of the most comprehensive product offerings in home automation, lighting, security, home entertainment, power and mobility products. While providing our retail partners full and far-reaching product assortments, we use our commitment to design, research and development to bring to market a steady flow of product innovations that energize and invigorate the home and mobile solutions landscape.
.png)
