Technology Services Supervisor

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions’ Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

At Regions, the Technology Services Supervisor oversees the day-to-day operations of a Technology Services team for help desk services, desktop services or telecommunication services.

Primary Responsibilities

• Leads a team of associates providing support in one or more areas within technology services
• Plans, directs, supervises, and evaluates workflow to meet operational requirements
• Ensures the team operates in compliance with departmental processes, policies, and procedures
• Coordinates referrals between various technology departments to facilitate quick resolutions for requests
• Facilitates problem resolution and ensures little or no impact occurs and minimizes impact
• Monitors issues and keeps senior leadership updated
• Leads the deployment, maintenance, support, and upgrade of technology consisting of servers, workstation, hardware, software, operating systems, distributed printers, and telecommunications

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

• Bachelor's degree in Computer Science or a related field and six (6) years of related experience
• Or High School Diploma or GED and ten (10) years of related experience

Certifications/Licensures

For those positions on the desktop service team:

• A+ Certification

For those positions on the help desk service team:

• Certified Help Desk Professional (CHDP)

Preferences

• One (1) year of leadership or supervisory experience
• Relevant certifications (i.e. HP, Lexmark, Cisco, etc.)

Skills and Competencies

• Ability to enhance the technical expertise of team via coaching and development
• Ability to learn additional systems as needed
• Ability to manage and lead a team
• Excellent analytical skills, detail oriented, and customer service skills
• Excellent customer service skills
• Excellent interpersonal skills and ability to interact with all levels of management and associates
• Excellent organizational and time management skills
• Familiar with a variety of the technology concepts, practices, and procedures
• Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)
• Strong verbal and written communication skills
• Strong work ethic and self-motivation

Sec + Cert is preferred

This position is intended to be onsite, now or in the near future. Associates will have regular work hours, including full days in the office three or more days a week.  The manager will set the work schedule for this position, including in-office expectations.  Regions will not provide relocation assistance for this position, and relocation would be at your expense.  This position must be within a reasonable driving distance to Atlanta, GA.

Regions will not sponsor applicants for work visas for this position at this time. Applicants for this position must be currently authorized to work in the United States on a full-time basis.

Position Type

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

Median:

Incentive Pay Plans:

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

• Paid Vacation/Sick Time

• 401K with Company Match

• Medical, Dental and Vision Benefits

• Disability Benefits

• Health Savings Account

• Flexible Spending Account

• Life Insurance

• Parental Leave

• Employee Assistance Program

• Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions’ benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.