Are you looking for a career with a premier property management company? Do you want to be part of a team that was rated as one of the top 100 workplaces to be a part of by the Detroit Free Press, five years in a row? Are you searching for a company that celebrates the uniqueness that each individual brings to our team? Join KMG Prestige, where our motto to “Do the Right Thing” is not just words, it’s who we are.
We are seeking a Technology Service Representative for our Support Center in Lansing, Michigan.
Our busy Service Desk handles an average of 850 tickets each month. The Tech Service Representative serves as the first point of contact for various individuals, including site staff, corporate employees, property owners, and KMG executives. In this role, they collaborate with others to answer questions, resolve issues, gather ticket details, prioritize incoming events, route tickets, and manage the new user creation and termination process. Excellence in communication with customers is essential.
Key qualities for this role include:
- Strong customer-facing service skills
- Effective prioritization abilities
- Multitasking capability, including pausing and resuming tasks seamlessly after interruptions
- Confidence in phone communication
- Proficiency in identifying user problems and gathering information efficiently, even when issues are not clearly presented
- Quick adaptability to our systems
- Excellent written and verbal communication skills
- 1-2 years’ experience in a Customer Service role or equivalent
- Ability to work in stressful situations and to make accurate judgments to address various situations
- Must be team player and can work independently
We Have:
- Medical
- Dental
- Vision
- Telemedicine
- Flexible Spending Account
- 401k (with employer match)
- Paid Time Off
- Parental Leave
- Life & Disability Insurance
- Tuition Reimbursement
- Pet Insurance
- Employee Assistance Program
- Wellness Program
If you are excited to join a team that is striving to become the best, most respected property management company in the industry, please submit your resume.
KMG Prestige is an Equal Opportunity Employer who is passionate about being a diverse and inclusive organization. Please contact us should you require accommodations in the application process.
What We Do
KMG Prestige is a fee-based property management firm specializing in the management of multi-family residential housing. Established in 2006, KMG Prestige’s portfolio has grown from 2,500 to over 30,000 dwelling units and select commercial properties with locations in 245 cities in Michigan, California, Indiana, Illinois, Ohio, and Wisconsin. Families, elderly, and handicapped individuals are served in subsidized, tax credit, rural development, conventional and luxury rental communities.
Four principals, who are also operating officers of the firm, share KMG Prestige’s ownership. The ownership is accessible to all of KMG Prestige’s clients and employees and prides itself on its commitment to the organization’s success.
KMG Prestige is pledged to continuing our commitment to excellence and continuous improvement in the delivery of property management services, and eagerly looks forward to the challenge of growing and managing income producing properties at the highest levels for many years to come.
