Technology Resiliency - Senior Associate

Job Description
At Chase UK, we're revolutionizing mobile banking with seamless experiences that our customers love. You'll be part of a start-up culture, building the bank of the future from the ground up. We value curiosity, collaboration, and a passion for new technology. Here, you'll have the opportunity to grow your career, work with innovative solutions, and make a difference every day. We're committed to investing in your development as you help us deliver smart ideas to our customers.
Job Summary:
As a Technology Resilience Associate in the International Consumer Bank Technology Resiliency team, you will support the execution of resiliency plans and incident response efforts. You'll work alongside technology squads to help minimize impacts and resolve issues, ensuring our customers receive excellent service. You will collaborate with Application Owners to maintain crisis playbooks and resiliency plans in a cloud-oriented environment. Your work will contribute to the availability of our technology on a global scale, as part of a team that operates around the clock.
Job Responsibilities:

• Assist in conducting Application Impact Analyses and Technology Recovery Planning for key applications
• Support the implementation of application components and coordinate testing activities, including sustainability, disaster recovery, and external testing
• Help develop and maintain annual testing plans for application and business resiliency requirements
• Regularly review, update, and test technology continuity documentation in line with firmwide standards and policy
• Participate in technology control domain meetings as required
• Support technology audit and regulatory requirements by preparing documentation and evidence
• Assist in managing technology controls and risk frameworks
• Contribute to root cause analysis and reporting activities
• Stay informed about external market trends and developments in technology resiliency
• Apply strong problem-solving, analytical, and time management skills to daily tasks
• Work with cloud-based environments as part of resiliency planning and testing

Required Qualifications, Capabilities, and Skills:

• Experience working in technology resiliency or related technical roles
• Strong technical problem-solving and analytical skills
• Ability to work methodically and calmly under pressure
• Business analytical skills, including reporting and governance
• Experience with root cause analysis
• Awareness of external market trends in technology resiliency
• Time management and organizational skills
• Experience in cloud-based environments
• Ability to collaborate effectively with internal teams and external partners

Preferred Qualifications, Capabilities, and Skills:

• Familiarity with cloud-native microservices architecture
• Exposure to incident response or crisis management in technology environments
• Experience working in agile squads or cross-functional teams
• Understanding of technology audit processes
• Interest in fintech and digital banking innovation
• Strong written and verbal communication skills
• Ability to adapt to a fast-paced, start-up environment

About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.