Technology Quality & Compliance Analyst

What is a Technology Quality & Compliance Analyst?

The Office of the CIO (OCIO) is seeking a detail-oriented and analytical Quality and Compliance Analyst to join our team. In this role, you will be responsible for supporting IT Policy Management, Knowledge Management, Performance Measurement, and Reporting capabilities. This includes developing, reviewing and maintaining Technology documentation encompassing policies, standards, procedures and knowledgebase articles that align with organizational goals and regulatory requirements.  This role will also support the measurement, analysis and reporting of Technology performance metrics across systems, services and teams. You will work closely with cross-functional teams to ensure Technology initiatives are in compliance with departmental documentation and align with organizational goals and performance metrics. This role also assists in coordinating and preparing departmental and regulatory reports on a monthly, quarterly or annual basis.   

What does a Technology Quality & Compliance Analyst do?

• Researches, drafts, reviews and maintains Technology policies, standards, procedures and knowledgebase articles in alignment with industry standards and applicable laws and regulations, while enabling desired corporate performance outcomes

• Collaborates with cross-functional teams to assess technology documentation needs and incorporate feedback

• Ensures documentation is accurate, up-to-date, and written in a clear, user-friendly format

• Ensures documentation provides the right information, in the proper format, at the right level and released in a timely manner to meet stakeholders’ needs

• Monitors and assess effectiveness and compliance with policies, standards and procedures

• Maintains a technology documentation repository and ensures version control and accessibility

• Facilitates communication and training to ensure compliance with technology documentation and awareness initiatives across the organization

• Documents and standardizes performance measurement methodologies around Policy and Knowledge Management as well as other Technology areas

• Collaborates with cross-functional teams to build performance metrics that align to organizational goals and objectives

• Provides support for the development of Technology regulatory engagements including performing data analyses or coordinating the compilation of information from various IT subject matter experts to draft the Technology Department’s testimony. Track and report progress on achieving rate case approved initiatives

• Prepare or coordinate the preparation of presentations, dashboards and reports in an efficient manner for senior leadership and stakeholders

• Provides support for storm restoration efforts

What does it take to be a Technology Quality & Compliance Analyst?

Required:

• Bachelor’s degree in Computer Science, MIS, Finance, Business or a related field and related IT experience. In lieu of a bachelor’s degree, candidates with an associate’s degree in the aforementioned fields and 3+ years of related IT experience will be considered.

• Expert written and verbal communication skills and presentation skills   

• Strong analytical and problem-solving skills

• Ability to bring creative ideas to streamline processes with a continuous improvement mindset

• Ability to interpret technical data and present insights in a clear, actionable format for non-technical stakeholders

• Ability to work collaboratively with all business areas throughout the organization

• Ability to work well under pressure including adapting to a variety of assignments and deadlines

• Champion of continuous improvement, measured change, and value-driven transformation

• Valid driver’s license

Preferred:

• Master’s degree in Computer Science, MIS, Finance, Business or a related field

• Work experience in IT GRC, IT Performance Management, and/or IT Quality Management

• Experience working in a Regulated Utility and / or a regulated industry environment.

• Familiarity with industry frameworks (e.g. COBIT, ITIL / ITSM, ISO, PMBOK, NIST, SWOT) and regulatory standards.

• Familiarity with SharePoint, GRC tools, ITSM tools (e.g. ServiceNow, Jira) and data visualization tools (e.g. Excel, PowerBI)

• One or more of the following certifications: CISA, CRISC, CGEIT

Applications will be accepted until August 29, 2025. 

This position has a career path which allows for advancement opportunities within a job series.  The title and level are commensurate with experience. Pay range: $91,800 - $168,700

Please go to https://www.cenhud.com/employment. Click the “Search Career Opportunities” button. Follow the directions to submit an application and upload your resume for the desired position.

Applications sent via e-mail and US Mail will not be accepted.  No phone calls or agencies, please.  All replies will be held in strict confidence.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, creed, color, ethnicity, arrest or conviction record, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, citizenship, genetic information, familial status, marital status, pregnancy-related condition, domestic violence victim status, veteran or military status, or any other characteristic protected by federal, state or local laws. Central Hudson Gas & Electric Corporation takes affirmative action in support of its policy to employ and advance employment in individuals who are protected veterans and individuals with disabilities.

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