Technology Program Manager

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

What is the role?  

We are seeking a Technology Program Manager to join our team for a 6-month contract assignment with a remote work schedule.  

ROLE SUMMARY  

We are seeking an experienced and results-oriented Business Program Manager to lead complex, cross-functional business initiatives from planning through execution and benefit realization, partnering with a dedicated Technology Program Manager on technical delivery and a Change Manager on adoption within assigned programs. 

You will support the Business Sponsor in developing the business case, and own benefits realization tracking and the overall program plan end-to-end, coordinating multiple workstreams, managing dependencies, and ensuring programs are delivered on time, within scope, and aligned with business priorities. You will work closely with business leaders, process owners, the Technology Program Manager, and the Change Manager to translate strategy into actionable plans and align technical and business readiness ahead of go-live. 

This role requires a blend of structured project management expertise, stakeholder management, and business acumen – ideal for someone who thrives at the intersection of operations, transformation, and change. 

What will you be doing?  

Program Management and Delivery 

• Plan, organize, and oversee end-to-end delivery of assigned programs – ensuring clarity of scope, objectives, timelines, and success criteria. 

• Lead cross-functional teams to execute complex initiatives spanning process, technology, and organizational change. 

• Monitor program health, own the cross-workstream RAID log (risks, actions, issues, decisions), and proactively remove barriers to ensure successful delivery. 

• Ensure all projects adhere to PMO standards, tools, and reporting requirements. 

• Partner with the Change Manager to ensure change impact assessment, stakeholder readiness planning, and adoption tracking are built into the program plan, and own the go/no-go recommendation at each stage-gate — informed by technical readiness from the Technology Program Manager and change readiness from the Change Manager — in alignment with enterprise change frameworks and US Retail communications standards. 

Stakeholder Management and Governance 

• Serve as the primary point of contact for program stakeholders, providing clear communications on status, milestones, and key decisions, risks, and issues. 

• Prepare and present program updates, reporting, and recommendations to senior leadership and governance forums. 

• Partner with the Technology Program Manager on technical delivery and Tech Review, and with the Change Manager on stakeholder readiness and adoption, alongside process owners and Capability & Enablement, to drive alignment and accountability across functions.  

• Support operational teams in preparing for sustainment of outcomes post-implementation. 

Planning and Reporting 

• Develop integrated project plans, critical path analyses, and resource forecasts across multiple workstreams. 

• Track and report on financials, resourcing, risks, and benefits realization. 

• Ensure accurate and timely program documentation and status reporting. 

• Track and communicate realized benefits and lessons learned, in line with PMO standards. 

Key Skills & Competencies 

• Proven ability to lead complex, multi-workstream programs with strong organizational and coordination skills 

• Strong understanding of business operations, process improvement, and change management principles 

• Ability to operate effectively within a defined business-technology engagement model, understanding role boundaries with Technology and Change Management and escalation paths for funding and governance decisions 

• Excellent communication and stakeholder engagement skills, with the ability to influence and align across functions 

• Analytical and structured thinker with a problem-solving mindset 

• Comfortable operating in a fast-paced environment with multiple priorities 

• Strong attention to detail and commitment to delivery excellence 

What are we looking for?  

Qualifications:  

• 5+ years of experience in Program/Project Management roles – preferably within the insurance brokerage space 

• Demonstrated experience leading business transformation, process improvement, or systems implementation programs. 

• Strong knowledge of project management methodologies (e.g., PMI, Agile, or hybrid approaches) 

• Proficiency with project portfolio management tools (e.g., Monday.com) and reporting platforms 

• Bachelor’s degree in Business, Operations, or related field is preferred 

• PMP or equivalent project management certification is a plus 

Compensation and Benefits 

The expected hourly rate for this role is $72-$105/hour; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA). 

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including: 

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts 

• 401(k) retirement plan 

• Flexible Paid Time Off and paid parental leave 

• Life and Disability insurance 

Our sustainability promise  

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here.  

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.