Position Title
Technology Products Launch Lead
Location
New York, NY 10018
Job Summary
The Technology Products Launch Lead is responsible for ensuring that technology-enabled products, services, and platform capabilities delivered through OneX are successfully adopted by the business. This role owns the change management lifecycle for product implementations - from stakeholder readiness and communication planning through training, rollout, and adoption measurement. Under OneX, the Business owns adoption and change management. This role ensures that ownership is supported with structured methodology, proactive planning, and hands-on execution. As S2 capabilities evolve, this role drives the business readiness required to realize the full value of the firm’s technology investments.
Job Responsibilities:
Change Strategy & Planning
- Develop and execute change management strategies and plans for product implementations across all lines of business
- Conduct impact assessments to identify stakeholder groups, business process changes, and organizational readiness gaps
- Define change milestones aligned to product delivery timelines, coordinating with quint delivery teams and business leadership
- Create and maintain stakeholder engagement plans with targeted communication cadences
Training & Enablement
- Design and deliver training programs, job aids, quick-reference guides, and enablement materials for product rollouts
- Coordinate with business leaders and subject matter experts to tailor training to specific user populations
- Manage training logistics, scheduling, and completion tracking across business units
- Build a scalable knowledge base of change management artifacts for reuse across future implementations
Communication & Stakeholder Readiness
- Own the communication plan for product implementations: pre-launch awareness, launch messaging, post-launch support
- Partner with business leadership to ensure frontline managers are prepared to reinforce change and address resistance
- Facilitate readiness checkpoints and go/no-go assessments prior to product rollouts
- Serve as the primary point of contact for change-related escalations during implementation
Adoption Measurement & Continuous Improvement
- Define and track adoption KPIs — utilization rates, proficiency milestones, support ticket trends, and user satisfaction
- Conduct post-implementation reviews to capture lessons learned and drive process improvement
- Report adoption of metrics to the Head of Technology Product and business stakeholders, identifying barriers and recommending corrective actions
- Contribute to the maturation of the enterprise change management capability within EPMO
ADDITIONAL ACCOUNTABILITIES
- Performs special projects, and additional duties and responsibilities as required.
- Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.
JOB REQUIREMENTS
Required Qualifications:
- Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent Information Security or Computer Science.
- Minimum experience required: 6+ Years experience in organizational change management, with a focus on technology-driven product or platform implementations
- Proven ability to lead change for enterprise-scale initiatives across multiple business units
- Strong experience developing training curricula, communications plans, and stakeholder engagement strategies
- Excellent facilitation, presentation, and written communication skills
- Ability to work cross-functionally with product, technology, and business leadership
- Experience in a matrixed organization with competing priorities and multiple delivery streams
Preferred Qualifications:
- Bachelor’s degree in Business, Organizational Development, Communications, or related field
- Experience in banking, financial services, or fintech
- Prosci ADKAR certification, CCMP (Certified Change Management Professional), or equivalent
- Familiarity with product operating models and agile delivery frameworks
- Experience with enterprise platforms
- Prior EPMO or PMO experience with enterprise-wide change governance
Job Competencies:
- Strategic Thinking - Connects product implementation to business outcomes and enterprise readiness
- Influence Without Authority - Drives adoption through partnership, persuasion, and structured support, not mandate
- Execution Discipline - Manages multiple concurrent change efforts with rigor and attention to detail
- Empathy - Understands the human side of change and designs interventions that meet people where they are
- Measurement Orientation - Uses data to track adoption progress, surface risks, and demonstrate value
- Demonstrates a strong ability to build and maintain effective relationships with stakeholders by communicating clearly, engaging in proactive collaboration, and leveraging cross functional insights. Aligns relationship building efforts with enterprise goals to accelerate performance and drive strategic results.
- Builds trusted client relationships, whether internal or external, by identifying needs and delivering tailored solutions to enhance the overall client experience.
- Fosters or supports a positive work culture and productive work environment, displaying importance of effective relationships with customers and stakeholders.
- Physical demands (ADA): No unusual physical exertion is involved.
Flagstar is an Equal Opportunity Employer
We are committed to providing clear and accurate compensation information in accordance with applicable laws. Actual starting base pay will be determined based on location, experience, and other non-discriminatory factors permitted by law. Total compensation may also include variable incentives, bonuses, commissions, or other awards as outlined in the offer of employment. Flagstar provides teammates access to a variety of benefits including medical, dental, vision, life, and disability insurance, as well as a comprehensive leave program. Please click the following link for detailed information: Benefits | Flagstar Bank
Pay Range
$97,983.00 - $166,422.99Skills Required
- 6+ years experience in organizational change management, focusing on technology-driven product implementations
- Strong experience developing training curricula and communication plans
- Proven ability to lead change for enterprise-scale initiatives
- Excellent facilitation and written communication skills
- High School graduation or equivalent
- Bachelor's degree in related field (preferred)
- Experience in banking or financial services (preferred)
- Prosci ADKAR certification (preferred)
Flagstar Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flagstar Bank and has not been reviewed or approved by Flagstar Bank.
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Leave & Time Off Breadth — Time‑off programs include accrued PTO that scales with tenure, separate sick time, company holidays plus a floating day, and a paid community involvement day. Paid parental bonding leave of six weeks is available after a year of service.
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Healthcare Strength — Coverage includes multiple medical plan choices (Cigna OAP options and Kaiser for CA/HI) with preventive medications at no cost and integrated pharmacy benefits. Dental through Delta Dental and two VSP vision plans provide additional coverage choice.
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Retirement Support — A 401(k) plan with a company match supports long‑term savings. Employer‑paid life/AD&D and disability coverage complement retirement planning.
Flagstar Bank Insights
What We Do
Thank you for visiting Flagstar Bank on LinkedIn, and we look forward to being part of your financial journey. On December 1, 2022, New York Community Bank (NYCB) and Flagstar Bank joined together to become one company. Today, New York Community Bancorp, Inc. is the parent company of Flagstar Bank, N.A., one of the largest regional banks in the country. The company is headquartered in Hicksville, New York. At June 30, 2024, the company had assets of $119.1 billion. We operate over 400 branches across 10 states, including a significant presence in the Northeast and Midwest and locations in high growth markets in the Southeast and on the West Coast. Flagstar Mortgage operates nationally through a wholesale network of approximately 3,000 third-party mortgage originators. We believe in cultivating a diverse, inclusive, and respectful workplace that engages employees, broadens perspectives, and encourages teamwork. We hire people who represent the talents, experiences, backgrounds, and diversity of the communities we serve. Together our goal is to deliver a new energy in banking to our customers, opening new doors for financial and personal success. Customers will have access to a broad spectrum of technology, products and services—all with a shared customer-first approach. Relationships are at the center of all that we do, enhanced by our commitment to delivering local market expertise, personalized solutions, and a long-standing focus on strengthening our communities. Follow us on LinkedIn to stay up to date on news and updates, new hires, community initiatives, access to our collective insights, and banking industry updates that you need to know.
