Technology Product Owner

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day

• 401(k), eligibility after one year of service

• Employee stock purchase plan

• Tuition reimbursement

At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.

Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. 

Owens & Minor teammate benefits include:

• Medical, dental, and vision insurance, available on first working day
• 401(k), eligibility after 30 days of employment
• Employee stock purchase plan
• Tuition reimbursement
• Development opportunities to grow your career with a global company

JOB SUMMARY - Operates as a business liaison between Owens & Minor sales teams, internal customers, and IT department, identifying and delivering functionality that enables business strategy execution. Represents internal customers on technology projects and releases that enhance performance and improve capabilities in support of business goals. Collaborates with internal stakeholders, development teams, and other relevant functional areas to ensure appropriate integration, prioritization, and alignment across all impacted areas for new capabilities, features, and enhancements. Creates and maintains a Product Backlog for the development team to ensure the highest priority business requests are clearly defined and delivered in a predictable manner.

CORE RESPONSIBILITIES -

• Works across organizations and customers to identify technology capabilities, features, and enhancement opportunities for assigned teams.
• Creates Agile artifacts (Epics, Features, developer-ready user stories, etc.) according to the Product Development Process, capturing customer needs for the development team.
• Assists Product Managers with creation of, and updates to, the technology roadmaps. 
• Provides regular reporting and communications to leadership teams and stakeholders on the status of technology initiatives and progress on technology roadmaps.
• Collaborates with stakeholders to identify and understand business problems to be addressed through technology enhancements.
• Defines and develops user stories and acceptance criteria for the features needed with internal resource teams.
• Identifies and documents business needs by working closely with stakeholders. Documents new features from the perspective of the users.
• Provides support around the roll-out and adoption of enhancements. Manages “Train the Trainer” sessions to educate internal customers facing teams on the new features. Partners with Training and Communications to prepare for new releases to ensure teammates are prepared and others are aware of changes to functionality.
• Develops strong knowledge of the company’s technology products to understand how to build impactful features to support their overall vision and strategy.
• Serves as technology needs point of contact for business, maintaining a strong and collaborative relationship with all stakeholders.
• Develops a deep knowledge of supported business areas and technology to ensure that business needs are understood, and technical implications can be conveyed in a manner that business users can understand, and technical team can use during development.
• Drives development of new capabilities, features, releases, and enhancements from the business side in partnership with IT. Responsible for understanding both the technical and business side of technology enhancement releases. Facilitates the resolution of open design decisions for assigned functionality releases.
• Coordinates, schedules, and facilitates requirements building and user story workings sessions for releases and enhancements.
• Reviews and refines user stories and requirements for accuracy and alignment with business subject matter expert input. Facilitates sign off of user stories by stakeholders.
• Maintains and prioritizes backlog for assigned internal customers.
• Performs additional duties as directed

QUALIFYING EXPERIENCE-

• Bachelor’s degree preferred; focus on Information Systems, Technical Project Management, or Business
• 5 or more year of product owner experience for a software development team
• 7 or more years of process improvement and/or project management experience, preferably with a technology emphasis or any combination of education and experience to meet the above requirements

KNOWLEDGE, SKILLS, & ABILITIES -

• Extensive experience working with Agile delivery teams, SaaS platforms, Shared Services, Change Management, Continuous Improvement, and Process Optimization
• Expertise with Agile work tracking tools (Azure DevOps, Jira, VersionOne)MS Excel and Access
• Ability to build and maintain effective working relationship across department
• Customer focused with ability to offer unique solutions that deliver on their expectations
• Experience interacting with both business and IT teams
• Ability to deliver output under high pressure with challenging timelines
• Demonstrated experience and leadership in managing technology initiatives to advance an organization’s strategy and goals
• Demonstrated ability and experience in writing, editing, and producing technology
• Requirements in the form of Agile artifacts (Epics, Features, User Stories)
• Demonstrated skill and experience proactively building relationships with business leadership within the business and across functions of the organization
• Ability to make decisions or drive others to a decision in a changing environment
• Energetic, flexible, collaborative and proactive performer who welcomes challenges
• Communicates effectively and persuasively, both verbally and in writing
• Manages time and resources effectively through strong organization, multi-tasking, time management and project management skills
• Works independently as a self-starter committed to delivering the highest service, quality and results
• Analyzes information to make sound recommendations
• Anticipates problems and works proactively to solve them through creative thinking
• Excellent problem solving and analytical skills
• Ability to work independently and as a part of a team to seek resolution to problems

If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.

Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.