The Role
Serve as a product-focused technology analyst for association SaaS platforms (AMS/CRM/event/engagement). Lead implementations, gather requirements, configure and test systems, manage vendor issues, drive adoption and optimizations, support integrations, create knowledgebase and best practices, and act as a client-facing trusted advisor.
Summary Generated by Built In
Smithbucklin, a 650-person, employee-owned professional services company with more than 70 years of success serving the association market, with primary offices in Chicago and Washington, D.C., is looking for a Product Technology Analyst to join our Information Technology Services (ITS) team in our Chicago office. Our ITS unit provides technology strategy delivered via tactical specialty areas to help association clients best leverage technology to meet their organization's operational and strategic goals.
The Product Technology Analyst is a product-focused technology professional with experience supporting commercial off-the-shelf (COTS) SaaS platforms in the association management space. In this role, the analyst builds strong client relationships, serves as a subject matter expert across key platforms, and supports both implementations and the ongoing optimization of existing solutions.
The Product Technology Analyst is a product-focused technology professional with experience supporting commercial off-the-shelf (COTS) SaaS platforms in the association management space. In this role, the analyst builds strong client relationships, serves as a subject matter expert across key platforms, and supports both implementations and the ongoing optimization of existing solutions.
This role partners closely with clients, vendors, and internal teams to ensure platforms are effectively selected, implemented, and enhanced to drive measurable business value. The Product Technology Analyst reports to the Senior Product Support Manager and plays a key role in shaping how technology solutions are delivered across our client organizations.
At Smithbucklin, we embody a culture driven by optimism, ambition, expertise, and thoughtfulness, where every team member is empowered to exceed expectations and deliver exceptional results for our clients. Join us in shaping the future of association management, where our values serve as the cornerstone of our success.
What You Will Do:
- Acts as a subject matter expert on association and event technology platforms, including AMS, CRM, event management, and engagement tools
- Serves as a trusted advisor to internal stakeholders and clients on platform capabilities, enhancements, and best practices
- Leads and supports implementation efforts for SaaS platforms, including requirements gathering, configuration, testing, and go-live support
- Manage the team’s backlog of open issues with all preferred vendors; escalating issues as needed and properly communicating resolutions
- Partners with clients and internal technical teams to identify opportunities to enhance existing implementations driving adoption and effective use of platform features, integrations, or process improvements
- Maintains awareness of vendor roadmaps, releases, and industry trends; translates insights into actionable recommendations
- Facilitates discovery sessions to translate business needs into platform capabilities and configurations
- Supports evaluation and selection of new technology solutions, including vendor comparisons and recommendations
- Coordinate activities between the different internal technology project teams, ensuring smooth communication during project implementation
- Primary contributor to product knowledgebase including articles on system configurations, custom workflows and use cases, and governance documents
- Contribute to internal best practices, playbooks, and standards for SaaS platform implementation and management
- Embrace a 100% client interfacing role with ownership and accountability for multiple technology platforms and related needs led by the Senior Product Support Manager
This Role Might Be for You If You…
- Have experience working with SaaS platforms in a product, implementation, or business analyst capacity
- Enjoy working at the intersection of technology, vendors, and client delivery
- Exhibit a strong proficiency in software applications, including practical experience and knowledge of website architecture, web tools and database interactions
- Are excited by configuring complex applications and workflows
- Are comfortable working with and manipulating data for potential data migration projects and/or reporting needs
- Possess practical experience in writing requirements documents, use cases, process diagrams, flow charts, design documents, system support documents and user manuals
- Possess the ability to communicate findings and recommendations clearly and concisely to both technical and non-technical audiences.
- Have a keen eye for details
- Have demonstrated success working in a team-based environment
- Have excellent business/system process skills, exceptional analytical and problem-solving skills, and be able to clearly articulate solutions to end users
- Have proven experience managing multiple projects simultaneously and meeting projects deadlines on time
- Are comfortable in technology environments and enthusiastic about learning new technologies
Basic Qualifications:
- Prior experience in product development, project management, or related roles is highly valued
- Must be a self-motivated team player with a positive attitude
Preferred Qualifications:
- 4+ years experience in product management, business analysis, strategic consulting or related field
- Experience working directly with external clients and/or vendors
- Product management mindset, including familiarity with roadmaps, prioritization, and user needs
- Knowledge, usage and/or management of Association Management Systems (AMS) or CRMs
- Understanding of the SaaS (software as a service) business and technology model
- Experience with Membership and Credentialing organizations
- Familiarity with data analytics, dashboarding, and business intelligence
- Exposure to integrations, APIs, or data workflows
- Strong analytic and problem-solving skills
- Capacity to identify and resolve complex issues
- Trade or professional association experience
Where Do You Fit?
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.
Whether you are just beginning your career or are a mid- or senior-level professional, working at Smithbucklin will offer you countless opportunities to develop transferable skills, acquire meaningful knowledge and gain rich experiences at an accelerated pace. By working collaboratively with smart, ambitious, multi-talented, genuine and hardworking colleagues, you will build meaningful, deep and enduring relationships that will serve you well throughout your career, regardless of your chosen path. In addition, as a 100 percent employee-owned company, Smithbucklin offers all of our people - regardless of position or compensation - an equal chance to experience the fulfillment and reap the benefits of ownership. As owners, our employees control the destiny of Smithbucklin and are unified in the goal of building a great, enduring company.
Smithbucklin is a hybrid work environment with in-office days established as Monday, Tuesday, and Thursday. Employees will work a standard 40-hour week, with the possibility of additional hours based on project deadlines.
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $70,000-$90,000.
Smithbucklin considers several factors when determining compensation, including a candidate's recent coursework, training, experience, and certifications, among other considerations. The expected pay for this role is $70,000-$90,000.
Equal Employment Opportunity
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
At Smithbucklin, Equal Employment Opportunity is our commitment and goal. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, marital status or any other protected status designated by federal, state or local law. Applicants are encouraged to confidentially self-identify when applying. Employment is contingent upon successful completion of a reference and background investigation based on position.
Smithbucklin will not sponsor applicants for work visas and as a precondition of employment. You must be authorized to work in the United States permanently.
Skills Required
- Experience supporting commercial off-the-shelf (COTS) SaaS platforms in association management
- Subject matter expertise with AMS, CRM, event management, or engagement platforms
- Experience leading SaaS implementations including requirements gathering, configuration, testing, and go-live support
- Ability to configure complex applications and workflows
- Experience working directly with clients and vendors in a client-facing role
- Experience manipulating data for migrations and reporting (database interactions)
- Practical experience writing requirements, use cases, process diagrams, design documents, and user manuals
- Experience coordinating activities across internal technical project teams
- Manage vendor backlog, escalate issues, and communicate resolutions
- Self-motivated team player with a positive attitude
- 4+ years experience in product management, business analysis, strategic consulting or related field
- Product management mindset (roadmaps, prioritization, user needs)
- Familiarity with data analytics, dashboarding, and business intelligence
- Exposure to integrations, APIs, or data workflows
- Experience with membership and credentialing organizations or trade/professional associations
- Understanding of the SaaS business and technology model
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The Company
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