KEY RESPONSIBILITIES
- Provide analytical support and analysis to relevant parties
- Generate standard, custom and or complex reports summarizing business and technological data for review and consumption by users, business managers and other relevant stakeholders.
- Analyze and or collate business/trend data to support recommendations for action, building of business cases and post implementation reviews of Technology initiatives .
- Drive uptake and adoption of existing and new technologies, features and artefacts
- Participate in the development and execution of service level agreements between technology that are depend on them and to ensure that, where formal agreements are needed, they are documented, signed off and properly stored?
- Ensure that the services of communications teams in the bank are contracted. Communicate the process and service expectations from the communications team to the business area. Facilitate engagement with the communications team on request.
- Collaborating with different departments and teams across the organization, such as sales, marketing, finance, operations, and human resources, to align goals, share insights, and drive coordinated efforts towards improving overall performance
- Providing Management with insights on current performance and any risks and opportunities compared to targets.
- Collate industry performance trends, benchmarking against competition, and provide business intelligence to senior management to inform stakeholders.
DAILY RESPONSIBILITIES:
- Track and measure KPI’s and monthly, quarterly, yearly achievement against agreed KPI’s.
- Regularly engage with the technology units to review operational performance and system stability for all systems in use.
- Preparing of performance management packs for business directors, units heads
- Providing performance commentary and insights, risks and opportunities to budgets to set targets
- Interpreting data for the purpose of determining the root causes of past performance, costing and operational performance to inform recommendations and decision making
MINIMUM POSITION QUALIFICATION REQUIREMENTS
Academic & Professional
Particulars
Detail
Specific Field or Qualification
Need Type[1]
Education
Bachelor’s Degree
Bachelors degree in Information Technology or Business related field
RQ
Master’s Degree
Masters in Business Adminitration
AA
EXPERIENCE
Total Minimum No of Years’ Experience Required
8
Detail –
Minimum No of Years
Need Type[1]
Demonstrated track record of strategy formulation for large enterprises in industry verticals with large digital user communities
4
ES
Outstanding, demonstrated visualization skills -
Samples of PPT’s required to be submitted
4
ES
Excellent interpersonal skills,with a track record of previous working relationships
4
ES
Excellent understanding of consumer behavior and digital trends in financial services and Telco’s
3
ES
[1] Need Types are: ES = Essential, DE = Desirable but not Essential
[1] Need Types are : RQ = Required, AA = Added Advantage
Skills Required
- Bachelor's Degree in Information Technology or Business related field
- Master's Degree in Business Administration
- Minimum total of 8 years' professional experience
- Demonstrated track record of strategy formulation for large enterprises with large digital user communities (minimum 4 years)
- Outstanding visualization skills; samples of PPTs required to be submitted (minimum 4 years)
- Excellent interpersonal skills with track record of prior working relationships (minimum 4 years)
- Excellent understanding of consumer behavior and digital trends in financial services and telcos (minimum 3 years)
What We Do
KCB Group, is the largest financial services organization in East Africa in terms of asset size. The Group's headquarters are located in Nairobi, Kenya, with subsidiaries in Kenya, Rwanda, Southern Sudan, Tanzania, Uganda and Burundi. In 2015, KCB Group opened a representative office in Ethiopia, expanding the growth of the organization. The Bank is over 124 years old having started in Mombasa in 1896. KCB Group has over 354 branches, 26,394 Agents/POS Merchants and 1,103 ATMs. The bank also offers Mobile Banking though the KCB App, Internet Banking and Diaspora Banking Services platform that can be accessed 24/7 basis. The Bank services over 26.8 million customers across the region. KCB Group is the largest financial services organization in East Africa, with an estimated asset base of approximately Ksh. 1.02 trillion as at the of end H1 2021.
