- We are seeking a Technical Account Manager (TAM) to manage the technical relationship with banks, financial institutions, fintech partners, and enterprise merchants.
- The TAM will act as a trusted technical advisor and escalation owner, ensuring stable operations, regulatory alignment, secure integrations, and continuous optimization of our payments and financial platforms.
- This role requires strong technical depth, an understanding of payments ecosystems, and the ability to operate effectively in mission-critical, regulated environments.
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Client Technical Ownership
- Serve as the primary technical point of contact for assigned clients.
- Build trusted relationships with client teams including IT, Digital Banking, Operations, Risk, and Compliance.
- Understand client transaction flows, settlement models, client's services customizations, and operational constraints.
- Technical Advisory
- Provide expert guidance on:
- Payment processing flows (authorization, clearing, settlement)
- Card schemes (Visa, Mastercard, AMEX, etc.)
- APIs, host-to-host, and middleware integrations
- Switches, gateways, and core banking interfaces
- Support solution design, onboarding, certification, and production readiness.
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Advise on scalability, redundancy, performance, and security best practices.
- Provide expert guidance on:
- Regulatory, Security & Compliance Awareness
- Work within regulated financial environments, ensuring solutions align with:
- PCI DSS
- Local Central Bank regulations
- Data protection and security requirements
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Act as a technical bridge between client compliance requirements and internal engineering teams.
- Work within regulated financial environments, ensuring solutions align with:
- Account Health & Operational Stability
- Own technical account plans, including stability, capacity, and growth roadmaps.
- Monitor:
- Transaction volumes
- Platform performance
- Error rates and availability
- Proactively identify risks impacting transaction success, SLAs, or customer experience.
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Drive preventive actions before issues impact production.
- Incident & Escalation Management
- Act as the technical escalation owner for high-severity incidents.
- Coordinate incident resolution with Support, Engineering, and Infrastructure departments as well as external partners (schemes, vendors… etc.).
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Lead or participate in post-incident reviews (RCA) and ensure corrective actions are tracked.
- Cross-Functional Collaboration
- Work closely with:
- Product teams on feature enhancements and roadmap alignment
- Engineering teams on defect resolution and optimization
- Sales and Account Management on renewals and expansions
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Represent the customer’s technical voice internally.
- Work closely with:
- Reporting & Governance
- Provide regular technical status updates and executive-level summaries.
- Track KPIs such as:
- Transaction success rates
- Incident frequency and severity
- Time-to-resolution
- Platform adoption readiness
- Support client governance meetings and service reviews.
Bachelor of Computer Science and information is preferred (or equivalent).
4–8 years of experience in:
- Technical Account Management
- Solutions Engineering
- Payments Operations / Integrations
- Banking or Fintech technical roles
Strong understanding of payments ecosystems, including:
- Card payments
- Acquiring / issuing flows
- APIs and message-based integrations
Experience working with banks or regulated financial institutions.
Excellent communication skills with both technical and non-technical stakeholders.
Ability to manage multiple enterprise accounts with competing priorities.
V. Good command of English language (Speaking, reading and writing).
Self-confident
Skills Required
- 4-8 years of experience in Technical Account Management, Solutions Engineering, Payments Operations/Integrations, or Banking/Fintech technical roles
- Strong understanding of payments ecosystems including card payments, acquiring/issuing flows, and message/API-based integrations
- Experience with APIs, host-to-host integrations, middleware, payment switches, gateways, and core banking interfaces
- Experience working with banks or regulated financial institutions and understanding of central bank regulations
- Knowledge of PCI DSS and data protection/security best practices
- Proven incident and escalation management experience, including leading RCA and corrective actions
- Excellent communication skills with both technical and non-technical stakeholders
- Ability to manage multiple enterprise accounts with competing priorities
- Very good command of English (speaking, reading, writing)
- Bachelor in Computer Science or Information (or equivalent)
- Familiarity with card schemes (Visa, Mastercard, AMEX) and certification/onboarding processes
Network International Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Network International and has not been reviewed or approved by Network International.
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Strong & Reliable Incentives — Pay is considered decent in some roles and is often paired with bonuses. Phrases like 'salary plus bonuses' indicate variable pay is a meaningful component for certain positions.
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Healthcare Strength — Medical coverage extends to employees, spouses, and up to three children, alongside life insurance. This breadth signals a robust healthcare baseline for the region.
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Retirement Support — Retirement and termination benefits align with UAE/GCC norms, including pension contributions for nationals and end‑of‑service gratuity for expatriates. Such provisions indicate structured, region‑appropriate retirement support.
Network International Insights
What We Do
Over the past 30 years, we have built a business based on long-standing and trusted relationships with many of the leading merchants, financial institutions and payment networks operating in the Middle East and Africa. Such relationships are based on our comprehensive capabilities, scale, local presence in the multiple markets in which we operate, alongside our trusted reputation. This gives us significant scale and leadership in the region, where we operate in more than 50 countries, serve over 130,000 merchants and 250 financial institutions and fintech customers, whilst managing more than 16 million customer credentials. We have a diversified business model and operate across the entire consumer payments value chain. We do this with a growth-focused strategy through two business lines: • That enables our merchant customers to ‘take payments’, by providing them with various payment acceptance methods, both online and offline. • Which supports our financial institution, fintech and other payment issuing institution customers in enabling consumers ‘make payments’, by managing and processing their consumer payment credentials and transactions.
