The Role
Provides technology services, training, demonstrations, and optimization support for precision agriculture equipment and software. Processes agronomic and equipment data using John Deere platforms, resolves complex customer technology issues, supports training development, and advises dealerships and customers on emerging solutions. The role requires frequent customer-site travel, equipment operation, flexible hours, strong communication, and the ability to work with mechanical, electrical, and wireless systems.
Summary Generated by Built In
Purpose:
Provide technology related services, expertise, and training for both equipment and software solutions that meet the needs of our customers. Ensure through product optimization efforts that customers glean the full benefit of their technology investment.
Responsibilities:
- Executes tactics to advance new precision technology programs, including precision agriculture initiatives
- Delivers upon product and precision technology service agreements with the intent to grow customer utilization
- Leads product demonstration efforts for new equipment and technology applications
- Process and provide agronomic and equipment data on a variety of software applications to deliver insights for the customer (John Deere Operations Center, JDLink, etc.)
- Supports HTI customer contact centers and departments for quick resolution on more complex technology scenarios
- Works with the HTI Training group to create and deliver technology courses to further understanding across the organization
- Serves as the internal and external technology specialist for new and emerging technology products
- Supports the dealerships efforts with third-party providers (Ag Service Providers, Insurance Agencies, Dirt Contractors, etc.)
- Helps support fellow specialist team members on complex challenges
- Other duties as assigned
Experience, Education, Skills and Knowledge:
- 2+ years of industry experience and/or degree in an agricultural-related field
- Multi-tasking capabilities, interpretative skills to make quick assessments and decisions
- Superior organization skills
- Passion for technology, with a basic understanding of mechanical, electrical, and wireless systems
- Abide by company data privacy/confidentiality policies
- Self-motivated to accomplish duties with minimal direction
- Strong interpersonal skills and ability to communicate effectively
- Ability to operate all types of John Deere equipment
- Ability to work flexible hours (afterhours & weekends) with frequent travel to customer sites
- Strong skillset with Microsoft applications along with web browsers
- Clean driving record
- Tools are required for the role
- Work environment includes a standard office setting along with field and demonstration visits
- Physical requirements include lifting, climbing and ability to access all part of equipment offered by HTI
Skills Required
- At least 2 years of industry experience and/or a degree in an agricultural-related field
- Ability to multitask, interpret information, and make quick assessments and decisions
- Superior organizational skills
- Passion for technology and basic understanding of mechanical, electrical, and wireless systems
- Ability to comply with company data privacy and confidentiality policies
- Self-motivated with ability to work with minimal direction
- Strong interpersonal and communication skills
- Ability to operate all types of John Deere equipment
- Ability to work flexible hours, including after-hours and weekends
- Ability to travel frequently to customer sites
- Strong proficiency with Microsoft applications and web browsers
- Clean driving record
- Own or provide required tools
- Ability to lift, climb, and access all parts of offered equipment
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The Company
What We Do
Heritage Tractor is a leading John Deere dealer operating in Kansas, Missouri, Arkansas, and Illinois. The company specializes in selling new and used agricultural machinery, including tractors, mowers, and STIHL outdoor power equipment. They provide a comprehensive range of services, including parts sales, professional maintenance, and financing options, serving as a one-stop shop for farming and ranching operations.
