Job Title: Technology Operations Specialist, VP
Location: Pune, India
Role Description
You will be operating within the Production support services team of TST domain which spans 3 functions namely SES, TAS, & Trade Finance Lending domain which is a subdivision of Corporate Bank Production Services. In this role, you will be responsible for the following:
- To lead and drive resolution of functional and technical issues to resolution as primary role. (user request tickets, functional incidents, troubleshooting functional, application, and infrastructure incidents in the production environment of various incident severity).
- Drive delivery of identified initiatives to automate manual work, application and infrastructure monitoring improvements and platform hygiene. Drive recovery of p3h and above incidents (functional and technical) Preparation and distribution of comms as well as updates to senior stakeholders.
- Participating in CAB calls to provide support and assistance to CAB to help drive the safer change KPI. Participate in problem management calls to help l3\cio teams replicate the issue and drive functional problem management tickets to resolution.
- Stakeholder management (CIO\MD grade) Ability to partner with Global Incident Management as well as infra and app support teams to help orchestrate recovery of major incidents.
What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
- Best in class leave policy
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your key responsibilities
- Provide hands on technical and functional troubleshooting for a suite of applications within TST domain.
- Build up technical and functional subject matter expertise on the applications/platforms being supported including business flows, the application architecture and the hardware configuration.
- Work to build awareness of Prod KPI’s and help drive initiatives to achieve the same.
- Identify pro-actively opportunities for automation and toil reduction.
- Drive to resolution service requests submitted by the application end users to the best of L2 ability and escalate any issues that cannot be resolved to L3.
- Conduct review on our monitoring platforms for alert rationalization as well as addition of alerts to our real time monitoring tools to ensure application SLAs are achieved and maximum application availability (up time).
- Ensure all knowledge is documented and that support runbooks and knowledge articles are kept up to date.
- Approach support with a proactive attitude, working to improve the environment before issues occur.
- Update the RUN Book and KEDB as & when required.
- Participate in all BCP (DR, EDR, SSRTO tests) and component failure tests based on the run books.
- Understand flow of data through the application infrastructure. It is critical to understand the dataflow so as to best provide operational support.
- Drive and own accountability for managed risk and better control KPI’s.
- Team mentoring and coaching of a global team.
- SRE mindset – implementation knowledge of SLO and SLI’s
Your skills and experience
Must Have: -
- 14+ years of experience in IT in large corporate environments, specifically in controlled production environments or in Financial Services Technology in a client-facing function.
- Experience in securities services\asset management\payments domains will be a plus.
- Expert level knowledge of GCP and cloud native architecture and applications Intermediate level knowledge of AI, LLM working principles & agentic AI.
- Working knowledge of Scripting - UNIX shell and PowerShell, PERL, Python
- Flexibility for incident callouts (after office hours as well as weekends).
- Flexible weekend cover on a rotation basis. Programming Language - Understanding of Java Operating systems – Understanding of UNIX, LINUX and the underlying infrastructure environments.
- Understanding of Middleware - (e.g. MQ, Kafka or similar)
- Understanding of WebLogic, Webserver environment - Apache, Tomcat
- Understanding of how RDBMS work - Oracle, MS-SQL, Sybase, No SQL
- Understanding of Batch Monitoring tools - Control-M /Autosys
- Understanding of Monitoring Tools – GCO, Geneos or App Dynamics or New Relic or Dynatrace or Grafana
- ITIL Service Management framework such as Incident, Problem, and Change processes.
Nice to Have:
- Good analytical and problem-solving skills.
- Excellent communication skills, both written and verbal, with attention to detail.
- Ability to work in virtual teams and in matrix structures.
- Team management and program management skills
- ITIL / best practice service context. ITIL foundation is plus.
- Ticketing Tool experience – Service Desk, Service Now.
- Understanding of SRE concepts (SLA, SLO’s, SLI’s)
- Knowledge and development experience in Ansible automation.
- Working knowledge of one cloud platform (AWS or GCP).
Proven ability to leverage AI tools to enhance productivity, optimise workflows to solve business problems, while applying critical judgment to ensure responsible and ethical use of data and AI outputs.
How we’ll support you
- Training and development to help you excel in your career
- Coaching and support from experts in your team
- A culture of continuous learning to aid progression
- A range of flexible benefits that you can tailor to suit your needs
About us and our teams
Please visit our company website for further information:
https://www.db.com/company/company.html
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Skills Required
- 14+ years of experience in IT in large corporate or Financial Services technology environments
- Experience in securities services, asset management, or payments domains
- Expert-level knowledge of GCP and cloud-native architecture and applications
- Intermediate knowledge of AI, LLM working principles and agentic AI
- Working knowledge of scripting: UNIX shell, PowerShell, Perl, Python
- Flexibility for incident callouts, after-hours and weekend rotation
- Understanding of Java
- Understanding of UNIX and LINUX operating environments
- Understanding of middleware such as MQ or Kafka
- Understanding of WebLogic and webserver environments (Apache, Tomcat)
- Understanding of RDBMS: Oracle, MS-SQL, Sybase and NoSQL
- Understanding of batch monitoring tools: Control-M or Autosys
- Familiarity with monitoring tools: GCO, Geneos, AppDynamics, New Relic, Dynatrace, or Grafana
- Knowledge of ITIL service management (incident, problem, change processes)
- Good analytical and problem-solving skills
- Excellent written and verbal communication skills
- Ability to work in virtual teams and matrix structures
- Team management and program management skills
- ITIL Foundation certification
- Ticketing tool experience (Service Desk, ServiceNow)
- Understanding of SRE concepts (SLA, SLO, SLI)
- Knowledge and development experience in Ansible automation
- Working knowledge of another cloud platform (AWS)
- Proven ability to leverage AI tools responsibly to enhance productivity
Deutsche Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Deutsche Bank and has not been reviewed or approved by Deutsche Bank.
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Healthcare Strength — Health coverage is positioned as comprehensive, spanning multiple medical plan options along with dental, vision, prescription coverage, life insurance, and disability protection.
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Leave & Time Off Breadth — Time away is described as generous, including annual leave, sick leave, public holidays, wellbeing leave, volunteering leave in some regions, and expanded bereavement leave in certain locations.
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Retirement Support — Retirement support is presented as a matched savings plan (401(k)), reinforcing longer-term financial security as part of the rewards package.
Deutsche Bank Insights
What We Do
At Deutsche Bank, we give original thinkers the space and support they need to shine. Merging local knowledge with global vision, in-depth insight with industry-leading digital expertise, if you’re an innovator by nature, we can help you to unleash your potential. We see things differently at Deutsche Bank – and we’re proud of our fresh perspective. Today, we’re driving growth through our strong client franchise, investing heavily in digital technologies, prioritising long-term success over short term gains, and serving society with ambition and integrity. Wherever your interests lie – in investment banking, trading, private wealth, asset management, retail banking - or many of the infrastructure functions that support them – you’ll discover resources, training and opportunities designed to keep you ahead of the curve. Intelligence has no boundaries: we welcome high-achieving, talented individuals from any background. If you’re full of imagination, enjoy solving problems and respond positively to complex challenges, discover a career to look forward to and join us!
