Profound is the fastest-growing AI marketing platform, used by 15% of the Fortune 500 including Comcast, Estée Lauder, and Walmart, and innovators like Ramp, MongoDB, and Figma. It is where marketing teams do the work: research, briefs, content, campaigns, reporting, all in one place, alongside agents that carry the load with them.
Built on 2B+ real user prompts and growing, Profound’s data shows you what people ask AI and what the models say back. Profound's AI Marketer joins that data with deep context about our customers to find the opportunities worth acting on, and then puts agents to work: automating reporting, drafting content, auditing pages for readability, running competitive research. It measures what works and gets better every day.
We are hiring a Technical Operations Engineer to own the reliability, security, and scalability of our identity, endpoint, and IT infrastructure systems. You will work directly with our Engineering and Operations team to transform reactive IT support into proactive, automated systems that scale with our rapid growth.
This role is ideal for someone who sees IT operations as a strategic enabler of engineering velocity rather than just a support function. You will be based in our Union Square office, collaborating closely with colleagues in person and remotely across San Francisco, London, and Buenos Aires.
What you’ll doTriage and resolve technical issues with a focus on automation and continuous improvement
Manage and troubleshoot macOS devices and development environments at scale
Trace root causes across complex, multi-system failures, including Google Workspace, MDM, and AWS
Build runbooks, troubleshooting guides, and documentation that elevate team capabilities
Identify patterns in recurring issues and implement systematic fixes
Analyze downstream impacts before making changes and understand the blast radius of identity and access management decisions
Lead projects that address operational pain points such as device provisioning, access control, and compliance automation
Design self-service solutions that empower engineers to move faster
Translate technical issues for stakeholders across Engineering, People Ops, and Finance
Partner with security to implement and maintain compliance controls
Support rapid hiring by streamlining onboarding and provisioning processes
Mentor future IT team members on troubleshooting methodology and systems thinking
2 or more years of experience in IT operations or technical support, ideally supporting engineering teams in high-growth SaaS or AI companies
Systems thinker who naturally traces dependencies and asks why something broke, not just how to fix it
Strong incident management skills including triage, root-cause analysis, and pattern recognition
Experience with identity management, single sign-on, and access control with Okta
Clear communicator who can explain complex technical issues to both engineers and non-technical stakeholders
Self-directed with strong judgment on when to escalate versus resolve independently
Expert troubleshooting across the Apple ecosystem, including MDM tools such as Mosyle
Advanced Google Workspace administration, including SAML or OIDC, lifecycle automation, and SCIM
Multi-cloud support experience with AWS as primary and familiarity with GCP or Azure
Network troubleshooting experience including DNS, VPNs, and routing
Scripting and automation skills using Python, TypeScript, or Bash for repetitive tasks and integrations
Experience with infrastructure as code and configuration management
Strong technical judgment and good taste across both software and hardware
Motivated by building the operational foundation for a company defining a new category
Comfortable with autonomy as an early technical operations hire and excited to shape how systems scale
This is an on-site role based in our NYC, San Francisco, BA office, designed for builders who thrive on speed, iteration, and meaningful impact.
For our NYC or San Francisco office, the expected base salary range is $130,000 to $170,000. Comp can vary by location. Profound’s total compensation package is designed to be competitive and includes base salary, equity, and a full range of benefits and perks. Final compensation will depend on factors such as your skills, experience, qualifications, and location, and will be determined during the interview process. Our recruiting team will share more details about the full compensation package and benefits as you move through hiring.
Note: All official communication from Profound will come from a @tryprofound.com email address. If you're contacted by anyone using a different domain, please disregard and report it as spam.
Skills Required
- 5+ years in IT Operations or Technical Support
- Strong incident management skills
- Expert troubleshooting across the Apple ecosystem
- Advanced Google Workspace administration
- Multi-cloud support experience
- Scripting and automation for repetitive tasks
Profound Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Profound and has not been reviewed or approved by Profound.
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Fair & Transparent Compensation — Compensation is presented as competitive, with posted salary bands for roles such as Workplace Strategy & Operations ($110,000–$200,000) and a senior product role ($200,000–$300,000). Public materials consistently highlight strong base salaries alongside equity and benefits.
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Equity Value & Accessibility — Equity is positioned as a meaningful component of total rewards, paired with strong base salaries. Open role descriptions and careers materials emphasize significant equity as part of offers.
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Strong & Reliable Incentives — Some sellers are described as far exceeding quota, indicating strong earnings potential from performance-based incentives. This points to substantial upside for high performers in sales.
Profound Insights
What We Do
Profound is an AI marketing platform where teams research, plan, create content, and measure results with AI agents. We help companies understand what people ask AI, how their brands appear in answers, and where they can improve. Teams bring those insights together with their company knowledge to create content and carry out marketing work with Aim, Profound’s AI Marketer. Our engineering, research, product, design, and marketing teams work on problems including how agents use business context, how to evaluate the quality of their work, and how to make them useful in a marketer’s daily workflow. We’re also expanding our applied AI labs in New York and San Francisco, where we research and evaluate AI for marketing. Profound has offices in New York, San Francisco, London, Singapore, and Buenos Aires.
Why Work With Us
Help build AI agents that do useful marketing work. You’ll tackle problems in business context, model evaluation, and product design alongside engineers, researchers, and marketers. We value clear communication, ownership, and care for the details, with applied AI labs growing in New York and San Francisco.
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