Technology Operations Engineer

Your Impact
The primary purpose of this role is to support operational health in performance, availability, interoperability, and reliability of technology systems by providing first- and second-level support for enterprise systems and delivering infrastructure solutions in support of components of larger project-based solutions. The role assists more senior level engineers with infrastructure planning, engineering, and architecture, works with business units to ensure solutions meet or exceed business requirements, and may deliver work on a smaller component scale independently. The Technology Operations Engineer will suggest, promote, and use published standards to minimize environment complexity and ensure regulatory and license compliance. This role works the hours and schedule required to support the enterprise and may be on call and/or work alternate schedules to meet department needs.
What You Will Do• Implement somewhat complex solutions requirements and functional specifications that support integrated and sustainable designs for designated infrastructure systems based on input from more senior level engineers.• Work with more senior level engineers to provide recommendations and input on options, risks, and benefits for infrastructure systems designs.• Maintain, upgrade, and optimize live, pre-production, and dev environments to ensure maximum uptime.• Troubleshoot and fix (or escalate) applications, networks, systems, and databases to resolve issues.• Develop and validate basic system design prototypes to ensure core functionality requirements are met.• Build basic hardware and/or software configurations and prepare system components for installation to the infrastructure.• Develop, validate, and execute basic infrastructure tests to identify system errors and ensure solutions meet functional specifications.• Lead effort to deliver the validation and testing of smaller, basic components of larger infrastructure systems to ensure core functionality requirements are met.• Develop and document detailed standards for the introduction and maintenance of services to ensure successful deployment and operation of assigned enterprise infrastructure systems.• Provide support for functionality tests as needed, working with technology teams to revise key system components based on test results as appropriate.• Provide post-implementation support, making system enhancements as needed.
Minimum Qualifications• 2 years of experience in an IT support environment with technical experience in distributed technologies and systems development.• Bachelor's degree in computer science, computer information systems, or related field (or equivalent work experience in lieu of degree).
Preferred Skills/Education• 2 years of experience writing technical documentation in an infrastructure development environment.• 1 year of experience working in the retail industry in a large matrixed IT organization requiring interaction with senior management at the director level or above.• 1 year of experience working with third-party IT vendors and/or systems solution providers.
• Experience with both infrastructure and applications systems management, diagnostics, and support.
About Lowe's
Lowe's is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2024 sales of more than $83 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.