U.S. Based applicants only
Summary
The Technology Operations Coordinator is the operational backbone of the technology organization, responsible for driving health, transparency, and execution discipline. This non-technical role ensures that cross-functional workflows move smoothly from intake through delivery by owning the systems and processes that enable predictable output. Partnering closely with the CTO and Product Managers, the Coordinator provides critical visibility into project health and risks while managing the day-to-day operational performance of the development team.
Responsibilities include, but are not limited to, the following. Additional duties may be assigned.
- Workflow & Reporting: Own the administration of operational tooling (Jira), build performance dashboards, and develop standardized policies to optimize efficiency and reduce overhead.
- Project Oversight: Monitor initiative progress, manage cross-functional dependencies, and participate in team ceremonies to ensure consistent delivery quality and risk mitigation.
- Performance Management: Conduct quarterly reviews for developers, set individual performance goals, and provide ongoing feedback to maintain execution standards within the development unit.
- Stakeholder Communication: Translate complex technology progress and trade-offs into clear updates for business leads, ensuring organizational priorities align with technical execution.
Requirements & Key Factors
- 2-3 years of experience working with tools such as JIRA or similar platforms.
- Operational Expertise: Proficiency in Jira administration and workflow optimization; ability to identify and measure consistent units of work.
- Communication: Exceptional ability to bridge the gap between technical teams and non-technical business stakeholders.
- Non-Technical Focus: No software development background required, but must develop deep knowledge of technical operational rhythms and delivery lifecycles.
- Independence: High degree of autonomy in execution and planning, with an impact directly tied to organizational predictability and scalability.
Skills:
- Strong organizational, analytical, and problem-solving abilities.
- Strong spreadsheet, database, and reporting skills.
- Ability to manage multiple projects and priorities simultaneously.
- Effective project management and communication skills.
Employee Benefits (after a waiting period):
- Hybrid Schedule
- Medical, Dental, Vision
- 401K with company match
- 10 Paid Holidays
- PTO and Vacation time off
- Paid Paternal Leave
Why work with us? Step into the fast lane of innovation with one of the top website providers for dealerships, where we fuel the automotive industry with breakthrough technology and tackle its toughest challenges head-on. Our vibrant team thrives on growth and creativity. Enjoy incredible perks: FIVE medical plan options to fit your needs, paid parental leave, limitless growth opportunities, and work-life balance, all designed to help you reach your full potential.
Please be advised that DEP will never request bank information for equipment. All communications will exclusively come through our recruiting platform and our HR team. We urge you to disregard any unsolicited requests outside of these official channels.
Skills Required
- 2-3 years of experience working with tools such as JIRA or similar platforms.
- Proficiency in Jira administration and workflow optimization.
- Ability to identify and measure consistent units of work.
- Exceptional ability to bridge the gap between technical teams and non-technical business stakeholders.
- Non-technical focus but willingness to develop deep knowledge of technical operational rhythms and delivery lifecycles.
- High degree of autonomy in execution and planning.
- Strong organizational, analytical, and problem-solving abilities.
- Strong spreadsheet, database, and reporting skills.
- Ability to manage multiple projects and priorities simultaneously.
- Effective project management and communication skills.
What We Do
Located in the Western suburbs of Chicago, Dealer eProcess is a full service digital partner, with over 1,600 dealer groups across the United States, Canada, and Holland. Founded in 2006, Dealer eProcess upholds a service-first culture mentality. As a leading digital partner, Dealer eProcess has won numerous awards for outstanding customer service, websites, and digital marketing, including DrivingSales.com, AWA (Automotive Website Awards), and more. Dealer eProcess has the answer every dealership is looking for. We use the latest in website design technologies and trends, and mix it together with years of website conversion data to create the most stunning and effective websites for our dealers. As a Google Premier and Bing Select Partner, Dealer eProcess has the ONLY system in the industry that can tell dealerships how many vehicles their digital marketing dollars have sold. We assist on streamlining a dealerships' business. With a full suite of digital products and services including live chat, a trade-in tool, parts catalog, call tracking, service schedule, conquest tool, credit application, and more, Dealer eProcess is not just your typical website vendor.
