- 3+ years of experience in Technology Operations, Infrastructure Support, or Monitoring
- Bachelor’s degree in Computer Science, IT, or related field
- Strong expertise in L1production support for enterprise applications
- Hands-on experience with monitoring/observability tools and alert optimization
- Understanding of Incident and Change Management (ITIL)
- Proficiency in Linux/Unix and windows systems
- Experience in handling critical incidents and improving monitoring
- Demonstrate responsibility in production environments
- Have experience in customer-facing or stakeholder communication roles
- Are proactive in identifying gaps and driving continuous improvements
- Possess strong analytical and problem-solving capabilities
- Have experience creating runbooks, SOPs, and knowledge documentation
- Are comfortable working in 24x7 shift-based environments
- Show interest in cloud technologies and DevOps practices
- Provide advanced L1 support and ensure system stability and availability
- Monitor applications/infrastructure and proactively respond to alerts
- Manage incidents, perform troubleshooting, and contribute to RCA activities
- Execute production changes including patching and maintenance.
- Collaborate with DevOps and engineering teams on deployments and improvements.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
Skills Required
- 3+ years of experience in Technology Operations, Infrastructure Support, or Monitoring
- Bachelor's degree in Computer Science, IT, or related field
- Strong expertise in L1 production support for enterprise applications
- Hands-on experience with monitoring/observability tools and alert optimization
- Understanding of Incident and Change Management (ITIL)
- Proficiency in Linux/Unix and Windows systems
- Experience in handling critical incidents and improving monitoring
Clarivate Analytics Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Clarivate Analytics and has not been reviewed or approved by Clarivate Analytics.
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Strong & Reliable Incentives — Incentives in sales and select product/tech roles provide meaningful upside for high performers, with commission structures boosting total compensation when targets are exceeded. Role-linked variable pay is a clear strength in revenue-driving positions.
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Leave & Time Off Breadth — PTO is ample in the U.S., with paid parental leave available, making time-off policies a notable part of the package. Generous vacation and holiday allowances stand out as positives.
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Wellbeing & Lifestyle Benefits — Hybrid and remote options are common and paired with a formal wellbeing framework and EAP, supporting work–life balance. Core medical, dental, and vision coverage is broadly available in the U.S., reinforcing everyday wellbeing support.
Clarivate Analytics Insights
What We Do
Clarivate™ is a global leader in providing solutions to accelerate the lifecycle of innovation. Our bold mission is to help customers solve some of the world’s most complex problems by providing actionable information and insights that reduce the time from new ideas to life-changing inventions in the areas of science and intellectual property. We help customers discover, protect and commercialize their inventions using our trusted subscription and technology-based solutions coupled with deep domain expertise. For more information, please visit clarivate.com.
