We are a rapidly growing pan-European digital wealth manager, serving over 167,000 active investors with more than £5.5 billion invested on our platform. We began in Milan in 2011 with the purpose to help more people improve their financial well-being by making personal investing simple and accessible through technology. Fast forward to today, and we are recognised as one of the most innovative fintechs, headquartered in the heart of London.
With a team of 220+ people across 4 offices in Italy and the UK, we are proudly backed and funded by major partners including Poste Italiane, Cabot Square Capital, United Ventures, and Allianz.
Our vision
Our vision is to combine passion, expertise, and technology to provide best-in-class investment solutions and advice that protects and grows client wealth over time.
Our Core Values:
We’ve built our business on three Principles:
- Relationships are our first asset: We’re one team, built on trust, honesty, and transparency. We value our relationships above all else.
- Trust drives success: We give each other the space to grow. We empower our employees to succeed, so they can make a real impact.
- Our customers dream big, just like us: We see the bigger picture and we make sure our customers see it, too. We’re always focused on the best outcomes for our clients and for each other, no matter what the goal, or how big the dream
What this means in practice:
At Moneyfarm, our success comes from the impact each of us makes. We move with purpose, urgency, and ambition, focused on delivering outcomes that matter for our clients and our business. Everyone is empowered to take ownership, challenge the status quo, and turn bold ideas into results. As we evolve, we embrace AI as a catalyst for sharper thinking, smarter decisions, and even greater impact.
Our diversity makes this possible. Different perspectives, backgrounds, and experiences fuel our creativity and drive better decisions — it’s our competitive edge. We value people for who they are and their unique strengths: that's why we offer flexible ways of working to support them in doing their best work.
About the role
We're looking for a Technology Operations Analyst to join our L2 support structure. In this role, you will not interface directly with external customers. Instead, you will investigate and resolve technical escalations from our front-line Customer Support (CSR) team and handle complex requests from internal stakeholders. You’ll tackle our most challenging issues, improve our operational processes. This is a key role for ensuring platform stability and empowering our front-line teams to deliver an excellent customer experience.
Main Responsibilities:
- Advanced Troubleshooting: Diagnose and resolve complex issues by analyzing application logs, querying databases, and investigating system integrations.
- Incident Leadership: Act as the primary escalation point for the team, taking ownership of critical incidents and coordinating with engineering to see them through to resolution.
- Create Knowledge Guides: Develop and maintain technical runbooks for incident response and clear process walkthroughs to ensure consistent team operations.
- Process Improvement: Identify recurring problems, perform root cause analysis with project managers, and contribute to permanent solutions.
- Stakeholder Management: Manage communications with internal teams, primarily the front-line CSR and Operations teams, providing them with clear updates and resolution plans for escalated customer problems.
Requirements
- A minimum of 3 years of experience in a Technology Ops, Application Support, or similar technical role.
- Previous experience in fintech, wealth management is required
- Strong proficiency with SQL and experience troubleshooting REST APIs.
- Proven ability to author technical documentation like runbooks or walkthrough guides.
- Experience in managing issues and requests autonomously/independently by extrapolating information using the documented knowledge base.
- Excellent problem-solving and communication skills.
- A proactive mindset focused on improving systems and processes.
- Experience with Python/Bash scripting and observability tools (Grafana, Kibana, Jaeger) is a plus.
Benefits
- Health Insurance, Wellness plan
- Fee free investments on Moneyfarm platform
- Career development opportunities
- Training opportunities
- Regular office social events
- Happy and friendly culture!
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What We Do
Moneyfarm is an award-winning pan-European digital wealth manager with over £3.5 billion in assets under management for more than 130.000 clients. At Moneyfarm, we’re guided by a simple mission: to help you achieve your financial goals with ease, efficiency and maximum transparency. We do this by offering investment solutions that are designed to meet a wide range of needs and goals, backed by our smart technology and the expertise of our dedicated consultants. Moneyfarm was launched in 2012 by Giovanni Daprà and Paolo Galvani with Dame Jayne-Anne Gadhia joining as its Chair in 2023. We are regulated by the FCA and backed by Allianz Asset Management, M&G plc, Cabot Square Capital, Poste Italiane S.p.A and United Ventures.
