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The Technology Operations Center (TOC) Operator/ Analyst will be part of a global team providing 24X7-support responsible for the Event and Incident Management of all Equifax customer facing and internal-use applications and infrastructure. The primary goal is to identify possible incidents and mitigate the problem prior to customers being impacted. For the occasion when customers are impacted the goal is to mitigate these impacts as soon as possible through corresponding actions taken by the Operator or the escalation to support teams who can provide that action. This critical role provides the front-line defense against incidents and degradation within our environment. This position requires a partnership with business sponsors, project managers, application support, networking, and system administrators as well as the business owners.
Experience in any of the following:
- ServiceNow
- PagerDuty
- AppDynamics
- Datadog
- Apica
- Solarwinds
- AWS
- Statuspage
Primary Location:
CRI-HerediaFunction:
Function - Tech Engineering and Service OpsSchedule:
Full timeSkills Required
- Experience with ServiceNow, PagerDuty, AppDynamics, Datadog, Apica, SolarWinds, AWS, or Statuspage
Equifax Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Equifax Inc. and has not been reviewed or approved by Equifax Inc..
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Retirement Support — Savings programs include a 401(k) with company matching and, in some contexts, profit-sharing or pension components. These are described as solid parts of the total package.
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Parental & Family Support — Programs include paid parental leave for birth and non-birthing parents and adoption assistance. Company materials highlight these benefits as part of a family-supportive offering.
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Flexible Benefits — Multiple medical plan choices, dental and vision options, FSAs/HSAs, and voluntary supplemental coverages enable customization. The company publishes plan summaries and SPDs to help compare cost and coverage by location and tier.
Equifax Inc. Insights
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What We Do
At Equifax (NYSE: EFX), we believe knowledge drives progress. As a global data, analytics, and technology company, we play an essential role in the global economy by helping financial institutions, companies, employers, and government agencies make critical decisions with greater confidence. Our unique blend of differentiated data, analytics, and cloud technology drives insights to power decisions to move people forward. Headquartered in Atlanta and supported by nearly 15,000 employees worldwide, Equifax operates or has investments in 24 countries in North America, Central and South America, Europe, and the Asia Pacific region. For more information, visit Equifax.com.
