Technology Learning Manager

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Technology Learning Manager

What does a successful Technology Learning Manager do?

 As the Technology Learning Manager, you will drive the enterprise technology learning strategy. You will focus on creating innovative learning solutions and ensuring alignment with organizational goals. You will work in a collaborative environment, working closely with various teams to enhance the learning experience for technology professionals globally across all business areas.

What you will do:

• Execute the enterprise technology learning strategy, building principles and guidelines to ensure effective learning experiences.
• Manage the technology resources and content, which includes designing role-based learning paths and establishing performance expectations, promotion guidelines, and recognition systems (e.g., badges).
• Oversee the integration of global technology learning curricula into the Learning Management System (LMS) and provide mentorship to business leaders on effectively utilizing technology training content.
• Collaborate and support HR, Talent Acquisition, Enterprise Talent Development to assess and align needs with learning opportunities and initiatives.
• Support Early Career programs and partner with leadership to advance Technology university relations, including the development of tech intern and analyst program strategies.
• Manage enterprise technology learning vendor relationships to achieve cost efficiencies and enhance learning resources.
• Collaborates with technology learning leaders to facilitate local training development efforts, providing guidance on vendor selection and LMS administration, while addressing gaps through collaboration with global Learning resources.
• Supports the identification of measures for success/impact of technology learning, including the return on investment of related investments (e.g., increase in technology associate performance, increased technology internal mobility, lower attrition, increased diverse representation at senior levels)

What you will need to have:

• Experience in learning and development including developing and implementing comprehensive learning strategies
• Experience with Learning Management Systems and e-learning tools
• 6+ years of an equivalent combination of educational, work and/or military experience

What would be great to have:

• Bachelors degree
• Experience in managing vendor relationships and negotiating contracts
• Experience analyzing learning data
• Experience creating and presenting on training program and skill initiatives
• Program or project management experience.
• Background of Organization Development and/or Human Resources

Important info about this role: 

• We’re better together. This role is fully on-site.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future.

Perks at Work:

• We’re #FiservProud of our commitment to your overall well-being with a growing offering of physical, mental, emotional, and financial benefits from day one.
• Maintain a healthy work-life balance with paid holidays, generous time-off policies, including Unlimited Recharge & Refuel for qualifying associates, and free counseling through our EAP.
• Plan for your future with competitive salaries, the Fiserv 401(k) Savings Plan, and our Employee Stock Purchase Plan.
• Recognize and be recognized by colleagues with our Living Proof program where you can exchange points for a variety of rewards.
• Prioritize your health with a variety of medical, dental, vision, life, and disability insurance options and a range of well-being resources through our Fuel Your Life program.
• Advance your career with training, development, certification, and internal mobility opportunities.
• Join Employee Resource Groups that promote our diverse and inclusive culture where associates can share perspectives, exchange ideas, and elevate careers.

#LI-VA1

Salary Range

These pay ranges apply to employees in New Jersey, New York and California. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.