Wells Fargo is seeking a Technology Issues & Delivery Engagement Senior Lead (Senior Lead Business Accountability Specialist), as part of the Technology Resiliency, Risk, and Regulatory Execution team. Learn more about the career areas and lines of business at wellsfargojobs.com.
This role leads enterprise-wide issue management by identifying, prioritizing, and resolving technology issues that impact business operations, while driving delivery management strategies that ensure predictable, high-quality outcomes across all technology portfolios.
The position serves as a strategic partner to technology leaders to align roadmaps, capacity, and delivery expectations, and acts as the primary liaison between business stakeholders and TREX teams to ensure shared understanding of priorities and constraints.
Responsibilities include facilitating cross-functional governance forums, overseeing end-to-end delivery lifecycle processes, and ensuring alignment with enterprise architecture, security, and compliance requirements. The role promotes transparency and accountability through clear communication and reporting, champions a culture of partnership and shared ownership, and leads continuous improvement efforts focused on efficiency, risk reduction, and service reliability.
In this role, you will:
- Act as an advisor to senior leadership to develop or influence plans, specifications, resource needs, and goals for multi-faceted, highly complex, or long-term risk mitigation and control strategies on behalf of the business
- Lead the strategy and resolution of highly complex current and emerging risks which require understanding of business-specific knowledge related to financial crimes, operational risk, audit, legal, credit risk, market risk, IT, systems security, business process management, and applicable business acumen
- Provide vision, direction, and expertise to senior leadership on implementing innovative and significant business solutions that are large-scale, multi-faceted, long-term, or companywide strategies
- Strategically engage with all levels of professionals and managers companywide and serve as an expert advisor to leadership
Required Qualifications:
- 7+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- 5+ years of experience in technology delivery, program management, or technology operations leadership
- 5+ years of experience in issue management frameworks, delivery methodologies (Agile/Waterfall), and governance models
Desired Qualifications:
- Proven track record of partnering with senior business and technology leaders in complex organizations
- Strong understanding of software development, infrastructure, cloud, and enterprise technology environments
- Exceptional communication and negotiation skills with the ability to influence at all levels
- Experience in technology risk management, operational resiliency, and regulatory execution within large-scale banking organizations
- Expertise in developing executive dashboards and reporting for issue management and remediation tracking
- Familiarity with emerging technology risk frameworks, cybersecurity standards, and operational resiliency requirements
- Ability to lead cultural change initiatives that promote transparency and accountability across technology teams
Job Expectations:
- Position offers a hybrid work schedule
- This position is not eligible for Visa sponsorship
- Relocation assistance is not available for this position
Posting Locations:
- 194 Wood Ave. South Iselin, New Jersey 08830
- 300 S Brevard Street. Charlotte, North Carolina 28202
- 2222 W Rose Garden Lane. Phoenix, Arizona 85027
NJ- Iselin Pay Range: $191,000 - $305,000 Annually
NC- Charlotte Pay Range: $159,000 - $254,000 Annually
AZ- Phoenix Pay Range: $159,000 - $254,000 Annually
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What We Do
Wells Fargo & Company (NYSE: WFC) is a leading financial services company that has approximately $2.1 trillion in assets. We provide a diversified set of banking, investment and mortgage products and services, as well as consumer and commercial finance, through our four reportable operating segments: Consumer Banking and Lending, Commercial Banking, Corporate and Investment Banking, and Wealth & Investment Management. Wells Fargo ranked No. 33 on Fortune’s 2025 rankings of America’s largest corporations. Our technology professionals drive innovation, information security, and big data analytics while maintaining a network that handles more than 12 billion customer interactions a year. Join us! Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader – we’re a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job – it’s about finding all of the elements to help you thrive, in one place. Living the Well Life means you’re supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You’ll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it – Wells Fargo once again ranked in the top three – making us the #1 financial services employer – on the 2025 LinkedIn Top Companies list of best workplaces “to grow your career” in the U.S. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. © 2026 Wells Fargo Bank, N.A. All rights reserved. Member FDIC.
Why Work With Us
We're known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked in the top 3 on the 2025 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S.
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