The Technology Intermediate Business Analyst is an intermediate-level position responsible for liaising between business users and technologists to exchange information in a concise, logical and understandable way in coordination with the Technology team. The overall objective of this role is to contribute to continuous iterative exploration and investigation of business performance and other measures to gain insight and drive business planning.
Responsibilities:
Analyze business client needs, document requirements, define and analyze enhancements and derive test cases
Identify and establish scope and parameters of systems analysis to define outcome criteria and measure-taking actions
Generate and compile reports based on findings, including probable causes and potential solutions to systems issues
Identify risk and consider business implications of the application of technology to the current business environment
Assist in redesigning business processes and perform other duties and functions as assigned
Filter, prioritize and validate potentially complex material from multiple sources
Exchange ideas and information in a concise and logical manner to facilitate communication between business units and IT
Has the ability to operate with a limited level of direct supervision.
Can exercise independence of judgement and autonomy.
Acts as SME to senior stakeholders and /or other team members.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Participate in Release and Change management meetings as the representative of Hong Kong
Candidate is required to work on some weekends if there are major incidents/technology change release occurring during weekends
This position also partners with regional Release Management teams and local business users for the followings
Country release management activities
Change activities, impact analysis and sanity test arrangement
Qualifications:
2-5 years of relevant experience in business analysis or systems analysis
Knowledge of business analysis procedures and concepts and basic knowledge of other technical areas
Proven analytical, interpersonal and organizational skills
Consistently demonstrate clear and concise written and verbal communication
Demonstrated ability to work on multiple projects in the stream simultaneously
Consistently approach work methodically with attention to detail
Education:
Bachelor's degree/University degree or equivalent experience
#LI-Hybrid
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Business Analysis / Client Services------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
Skills Required
- 2-5 years of relevant experience in business analysis or systems analysis
- Knowledge of business analysis procedures and concepts
- Proven analytical, interpersonal, and organizational skills
- Clear and concise written and verbal communication
- Demonstrated ability to work on multiple projects
- Attention to detail in work
Citi Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Citi and has not been reviewed or approved by Citi.
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Healthcare Strength — Benefits coverage is positioned as comprehensive, including health, dental, and vision insurance plus on-site clinics, prescription drug support, and disability coverage. Family-building support such as fertility assistance is described as a notable differentiator within the overall package.
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Retirement Support — Retirement benefits are framed as strong, highlighted by a 401(k) with matching and additional plan options like a Roth 401(k). Financial support is reinforced through discounts and broader financial guidance resources tied to the benefits ecosystem.
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Wellbeing & Lifestyle Benefits — Wellbeing support extends beyond insurance through programs like an Employee Assistance Program, counseling/legal resources, and gym or wellness reimbursement. These offerings increase the perceived total rewards value even when cash compensation sentiment varies by role.
Citi Insights
What We Do
Citi's mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. We have 200 years of experience helping our clients meet the world's toughest challenges and embrace its greatest opportunities. We are Citi, the global bank – an institution connecting millions of people across hundreds of countries and cities.
