Job Purpose:
BTIG seeks a DevOps/Site Reliability Engineer to join our technology team. This role is central to improving developer velocity by handling production application support escalations, managing and evolving our infrastructure stack, and providing operational continuity across the team. The ideal candidate thrives at the intersection of software operations, infrastructure engineering, and customer-facing support and is energized by the opportunity to progressively take ownership of critical platform systems within a financial services environment.
In this role, you will be a force multiplier for a focused engineering team, the person who keeps production running smoothly, evolves the platform, and creates the space for developers to build. You'll gain broad, hands-on exposure across the full stack in an environment where reliability directly impacts trading operations.
Duties & Responsibilities:
• Serve as the primary point of contact for production application escalations — triage, diagnosis, and resolution across application components and services.
• Monitor application and infrastructure health; investigate anomalies and remediate without pulling developers off feature work.
• Develop and maintain runbooks, escalation procedures, and operational knowledge base documentation.
• Identify recurring issues and collaborate with developers to drive root-cause fixes
• Own incident response and post-incident review processes
• Manage, maintain, and improve the team's infrastructure stack:
o Reverse proxy & traffic management
o Identity & Access Management
o Secret/Configuration Management
o Certificate management
o SQL and No SQL Databases
o OTEL/Metrics, Traces, Logs & Analytics
o Container Orchestration
o Event Streaming
• Automate provisioning, deployment, and configuration management
• Plan and execute upgrades, patches, security hardening, and capacity management
• Evolve infrastructure toward greater reliability, scalability, and developer self-service
• Own the observability stack — maintain and improve monitoring, alerting, dashboards, and centralized logging to ensure production issues are detected quickly and diagnosed efficiently
• Work with developers to ensure applications emit useful metrics, structured logs, and trace context
• Serve as backup to the customer support role during PTO, absences, or peak demand
• Develop familiarity with customer workflows, common issues, and resolution paths
• Contribute to support documentation and self-service tooling that reduces overall support burden
Requirements & Qualifications:
• 3–5+ years of experience in a DevOps, SRE, platform engineering, or production support role
• Strong Linux/Unix systems administration fundamentals
• Hands-on experience with containerization and container orchestration
• Experience with database administration (relational and/or document stores)
• Familiarity with reverse proxy configuration, TLS/certificate management, and identity systems
• Experience with monitoring, logging, and alerting tools in a production environment
• Comfort working directly with end users or customers in a support capacity
• Strong troubleshooting and diagnostic skills across application and infrastructure layers
• Scripting and automation proficiency (Bash, Python, PowerShell, or similar)
• Self-directed; comfortable operating with autonomy in a small, high-output team
• Strong communicator — can translate between technical and non-technical stakeholders
• Ownership mentality — treats production health as a personal responsibility
• Intellectually curious; eager to learn new domains and expand scope
Important Notes:
- Must be authorized to work full time in the U.S., BTIG does not offer sponsorship for work visas of any type
- No phone calls please, the applicant will be contacted within two weeks if successful
About BTIG:
BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. With an extensive global footprint and more than 700 employees, BTIG, LLC and its affiliates operate out of 20 cities throughout the U.S., and in Europe, Asia and Australia. BTIG offers execution, expertise and insights for equities, equity derivatives, ETFs and fixed income, currency and commodities. The firm’s core capabilities include global execution, portfolio, electronic and outsource trading, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. BTIG is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.
Compensation:
- BTIG offers a competitive compensation and benefits package. Salary range is based on a variety of factors including, but not limited to, location, years of applicable experience, skills, qualifications, licensure and certifications, and other business and organization needs.
- The current estimated base salary range for this role is $160,000.00 - $200,000.00 per year. Please note that certain positions are eligible for additional forms of compensation such as discretionary bonus or overtime.
Disclaimer: https://www.btig.com/disclaimer.aspx.
Skills Required
- 2-4 years of general IT support with extensive customer-facing experience
- Experience supporting trading desk environments (preferred)
- Experience with incident management/ticketing systems such as ServiceNow
- Proficiency with Windows 10 and Windows 11 and Microsoft/Office 365
- Experience with System Center Configuration Manager/Endpoint Manager
- Experience with patch management and application deployment
- Expertise troubleshooting desktops, laptops, applications, hard phones and WiFi devices
- Experience providing ongoing support to C-suite executives
- Experience working at a brokerage, private equity, hedge fund, asset management firm, or investment bank
- High school degree
- College degree
- Willingness to obtain MS-900 (Microsoft 365 Fundamentals) certification
- Must be authorized to work full time in the U.S.; employer does not sponsor visas
- Must be able to work East Coast market hours
- Basic understanding of Active Directory at the Organizational Unit level
- Ability to install and support market data feeds (Bloomberg, Thomson Reuters, ICE, Fidessa, Redi+, Global Relay)
- Experience installing/managing spyware/malware tools and endpoint security
- Experience troubleshooting Cisco phone systems and video conferencing
What We Do
BTIG is a global financial services firm specializing in institutional trading, investment banking, research and related brokerage services. Located throughout the U.S., and in Europe, Asia and Australia, our professionals leverage their expertise to service clients at every stage of the investment lifecycle. Fueled by our passion to help maximize results for our institutional and corporate clients, BTIG offers personalized multi-asset class execution, expertise and insights worldwide across equities, equity derivatives, ETFs, fixed income, futures, commodities, foreign exchange, interest rates, credit, and convertible and preferred securities. The firm’s core capabilities include global sales, portfolio, electronic and outsource trading, transition management, investment banking, prime brokerage, capital introduction, corporate access, research and strategy, commission management and more. With a team of seasoned industry experts, BTIG provides end-to-end solutions for a diverse global client base. As we look to unlock value and propel growth for clients, we are consistently capturing market share year after year. Committed to excellence, we are proud of our rich history of designing solutions that help our clients achieve their objectives. For more information about BTIG, please visit www.btig.com. Member of FINRA and SIPC.
