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At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY
The Technology Communications Manager is responsible for developing, coordinating, and delivering clear, consistent, and strategic communication that advances the goals of the Global Technology Organization (GTO).
Reporting to the Director of Technology, Strategy, and Communications, this role translates complex technology strategies, programs, and changes into compelling narratives that resonate with executives, employees, business stakeholders, and external partners. The Technology Communications Manager partners with Strategy, PMO, Change Management, and Technology leadership to ensure communication is aligned, timely, and supports the adoption and understanding of major technology initiatives.
The role ensures GTO operates with a unified voice—reinforcing transparency, accountability, and a culture of partnership across the enterprise.
POSITION RESPONSIBILITIES
- Develop and execute the annual GTO communications strategy aligned to technology priorities and transformation goals
- Define communication plans for major programs, executive announcements, and organizational changes
- Partner with Technology Strategy and Change teams to ensure narrative alignment across all channels
- Craft speeches, scripts, talking points, and leadership messaging for the CTO, SVPs, and key technology leaders
- Support preparation and communication for leadership forums, ELT updates, town halls, and board‑level materials
- Ensure communication is clear, professional, and consistent with enterprise tone and brand
- Create high‑quality content that informs, engages, and inspires GTO teams
- Develop newsletters, updates, intranet content, and storytelling assets that articulate technology value
- Highlight technology achievements, innovation, and cultural initiatives
- Lead communication strategy for technology programs, platform launches, operating model changes, and new capabilities
- Translate technical concepts into accessible, user‑friendly content
- Support aligned communications across Program, PMO, and Change teams
- Manage communication channels (email, intranet, Teams, town halls, events) to ensure messages reach the right audiences
- Measure communication effectiveness through engagement metrics, feedback, and analytics
- Continuously improve channel strategy and content delivery
- Establish templates, standards, and best practices for technology communications
- Ensure consistency of message, tone, brand, and narrative across all GTO communications
- Provide guidance and coaching to technology leaders on effective communication
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Communications, Public Relations, Marketing, Journalism or Related Field
EXPERIENCE
- 7+ years of professional experience in corporate communications, technology communications, or related roles
- Strong writing, editing, and storytelling skills with experience crafting executive‑level content.
- Demonstrated ability to simplify complex technology topics for broad audiences
- Experience building communication plans for programs, change initiatives, or enterprise‑wide
COMPETENCIES & SKILLS
- Experience working within a large, global, or matrixed technology organization
- Knowledge of change management principles and adoption strategies
- Familiarity with communicating within transformation or modernization environments
- Strong stakeholder management and influencing skills
- Ability to manage multiple communication streams with high quality and quick turnaround
- Experience with multimedia content (visual storytelling, video scripts, slide narratives)authority and build trusted partnerships across functions
- Clear, concise communicator: able to deliver messages that are easily understood across diverse audiences
- Strategic storyteller: connects technology priorities to business value and employee impact
- Executive presence: comfortable shaping communications for senior leaders and ELT forums
- Highly responsive and collaborative: able to partner effectively across the organization
- Detail‑oriented and quality‑driven: maintains high standards in tone, clarity, and accuracy
- Calm under pressure: handles tight deadlines, sensitive messaging, and rapid change well
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Skills Required
- Bachelor’s degree in Communications, Public Relations, Marketing, Journalism, or a related field
- 7+ years of professional experience in corporate communications, technology communications, or related roles
- Strong writing, editing, and storytelling skills, including executive-level content
- Experience simplifying complex technology topics for broad audiences
- Experience building communication plans for programs, change initiatives, or enterprise-wide initiatives
- Experience working within a large, global, or matrixed technology organization
- Knowledge of change management principles and adoption strategies
- Familiarity with transformation or modernization environments
- Strong stakeholder management and influencing skills
- Experience creating multimedia content, including visual storytelling, video scripts, or slide narratives
