About the Role:
Help shape how technology change is understood and adopted across Baird. As a Technology Communications & Adoption Specialist II, you will own communications and enablement deliverables for a portfolio of IT projects, including upgrades, migrations, new-tool rollouts, process changes and AI-related initiatives. You will turn complex technical information into clear messages and practical learning experiences that help associates understand what is changing, why it matters and how to succeed with new technology.
Working under the direction of the Director of IT Client Services, you will coordinate communication channels and adoption activities, develop just-in-time learning resources and use feedback and available measures to continuously improve the employee technology experience.
This hybrid position is based in our Milwaukee office, with the flexibility to work three days per week in the office and two days remotely.
The Impact You’ll Make:
Technology Communications and Change Readiness:
- Own and maintain communication plans and calendars for assigned IT projects and technology-change initiatives, including upgrades, migrations, new-tool rollouts and process changes
- Translate technical details into clear, audience-appropriate messaging and change narratives for end users, business stakeholders and leaders
- Select and coordinate communication channels, including email, intranet, Teams and digital signage, while maintaining consistent tone and branding
Learning and Adoption:
- Design and produce right-sized learning and reference materials, including quick-start guides, FAQs, job aids, short how-to videos and lightweight e-learning
- Apply adult-learning and change-management principles to recommend effective formats, including self-service guides, live walkthroughs and short videos
- Coordinate or facilitate demonstrations, office hours and walkthroughs that support go-lives and significant technology changes
- Maintain and refresh the library of IT training and reference content as tools and processes evolve
AI Communications and Enablement:
- Partner with the AI Communication & Adoption Lead to execute aligned AI-related and broader IT communications and adoption activities
- Maintain working knowledge of relevant AI tools and use cases, respond to routine questions and support adoption within IT projects
Measurement, Collaboration and Improvement:
- Gather user feedback and track available communication, training and post-launch adoption measures to identify themes and recommend improvements
- Collaborate with IT project managers, system owners and subject matter experts to understand upcoming changes, audience impacts and communication and learning needs
- Support cross-functional initiatives as priorities shift
What You’ll Bring to Baird:
- Minimum of 2 years of experience in IT communications, technology change management, instructional design, training or a related area
- Working knowledge of technology-change communications, adult-learning and change-management principles
- Experience creating guides, FAQs, job aids, videos and other learning content that makes technical topics accessible to non-technical audiences
- Working knowledge of AI tools and relevant use cases, Microsoft 365, SharePoint and common authoring and communication tools
- Excellent written and verbal communication skills with the ability to tailor content for different audiences
- Ability to manage communications and training needs across multiple concurrent IT projects with strong attention to detail and organization
- Strong interpersonal and collaboration skills with the ability to work effectively across IT and the firm
- A growth mindset with a focus on innovation, continuous learning and improvement
- Bachelor’s degree in communications, instructional design, information technology or a related field, or equivalent professional experience
Compensation and Benefits:
- Compensation and bonus are commensurate with experience, performance and/or firm profitability
- You’ll have the opportunity to advance your career while enjoying our comprehensive benefits designed for your life, career and future.
Baird is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status.
Note to External Recruiters / Search Firms: Baird does not accept unsolicited resumes and will not compensate for any placement resulting from such submissions. Any unsolicited resumes received will not be treated as valid applications.
#LI-TA4
Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, pregnancy, citizenship, national origin, age, disability, military service, veteran status, sexual orientation, gender identity or expression, genetic information, or any other status protected by law.
Skills Required
- At least 2 years of experience in IT communications, technology change management, instructional design, training, or a related field
- Working knowledge of technology-change communications, adult-learning principles, and change-management principles
- Experience creating guides, FAQs, job aids, videos, and other learning content for non-technical audiences
- Working knowledge of AI tools and relevant use cases, Microsoft 365, SharePoint, and common authoring and communication tools
- Excellent written and verbal communication skills with the ability to tailor content for different audiences
- Ability to manage communications and training needs across multiple concurrent IT projects
- Strong attention to detail, organization, interpersonal skills, and collaboration ability
- Growth mindset with a focus on innovation, continuous learning, and improvement
- Bachelor's degree in communications, instructional design, information technology, or a related field, or equivalent professional experience
Baird Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Baird and has not been reviewed or approved by Baird.
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Retirement Support — Retirement offerings are portrayed as a standout, with 401(k) match and profit-sharing cited as notable strengths that enhance long-term financial security.
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Parental & Family Support — Paid parental leave is highlighted as generous, with clear support for both primary and secondary caregivers, alongside adoption assistance.
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Leave & Time Off Breadth — Paid holidays and PTO that increases with tenure are emphasized as above average, contributing to overall benefits satisfaction.
Baird Insights
What We Do
Founded in 1919, Baird has guided families, businesses, communities and institutions toward their financial goals for a century. Today employee-owned Baird offers wealth management, investment banking, asset management, institutional sales and trading, equity research, public finance and private equity services through more than 160 offices in the United States, Europe and Asia. Baird manages and oversees more than $305 billion in assets for clients around the world and employs more than 4,600 associates. Baird has been one of FORTUNE’s 100 Best Companies to Work For® since 2004, and is committed to policies and practices that provide equal employment opportunity at all times. These non-discriminatory practices apply to all areas of employment including: hiring, promotions, terminations, compensation, benefits and educational opportunities. “Baird” is the marketing name for Robert W. Baird & Co., Incorporated and subsidiaries and affiliates worldwide. For more information, please visit www.rwbaird.com.
