Job Description:
The Technology Change Manager will lead change for complex, cross-functional technology initiatives (tools, data, AI). This role owns the end-to-end ADKAR lifecycle and ensures successful adoption of new ways of working by connecting change efforts to business outcomes and future-state goals.
What Will You Be Doing?
Key Responsibilities:
Change Planning & Execution (ADKAR)
- Own full ADKAR lifecycle: impact, risk, communications, training, adoption
- Conduct change impact and readiness assessments
- Identify risks/resistance and execute mitigation plans
- Own training strategy and deliverables (course outlines, curriculum, and training documentation)
- Deliver all change artifacts (comms, stakeholder plans, adoption tracking)
Agile Delivery Integration
- Align change work to Agile lifecycle (design → build → test → release → adoption)
- Embed change activities into project plans and sprint cycles
- Partner closely with product, tech, and project teams
Stakeholder Alignment & Communication
- Clearly articulate the “why” behind changes
- Build alignment across business + technology stakeholders
- Translate complex topics into clear, executive-ready storytelling (e.g., PPTs, comms)
- Drive engagement and buy-in at all levels
Strategic Thinking & Business Alignment
- Connect change efforts to business outcomes, operating model, and future state
- Identify adoption risks and influence solution/design improvements
- Monitor adoption metrics and adjust plans to improve outcomes
Leadership & Influence
- Coach leaders and teams through change
- Influence without authority across cross-functional teams
- Act as a trusted partner to both technologists and functional leaders
What Do You Need to Bring?
Required Qualifications (Must-Haves)
- Minimum 3 years of change management experience (non-negotiable)
- Proven experience executing end-to-end change (ADKAR or similar)
- Strong communication and executive storytelling skills
- Ability to build relationships and drive alignment across stakeholders
- Experience supporting enterprise technology or transformation initiatives
- Strong problem-solving and strategic thinking skills
- Ability to operate independently in a fast-paced, ambiguous environment
Preferred Qualifications (Nice-to-Haves)
- Change management certification (e.g., Prosci)
- Experience working in Agile / product delivery environments
- Exposure to large-scale digital, data, or AI transformations
Success Measures
- High adoption and effective use of new tools/processes
- Strong stakeholder alignment and positive feedback
- On-time delivery of change plans and deliverables
- Measurable improvement in adoption, engagement, and business outcomes
- Ability to proactively identify and mitigate adoption risks
Benefits & Perks
As an Abercrombie & Fitch Co. (A&F Co.) associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company’s culture and values, but most importantly – with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward:
- Incentive bonus program
- 401(K) savings plan with company match
- Annual companywide review process
- Flexible spending accounts
- Medical, dental and vision insurance
- Life and disability insurance
- Associate assistance program
- Paid parental and adoption leave
- Access to fertility and adoption benefits through Carrot
- Access to mental health and wellness app, Headspace
- Paid Caregiver Leave
- Mobile Stipend
- Paid time off and one paid volunteer day per year, allowing you to give back to your community
- Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year)
- Seven associate wellness half days per year
- Merchandise discount on all of our brands
- Opportunities for career advancement, we believe in promoting from within
- Access to multiple Associate Resource Groups
- Global team of people who will celebrate you for being YOU!
Company Description
Abercrombie & Fitch Co. (A&F Co.) is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs.
The company operates a family of brands, including Abercrombie brands and Hollister brands, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com and hollisterco.com.
Learn more about A&F Co. by visiting our corporate website here.
ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER.
Skills Required
- Minimum 3 years of change management experience
- Proven experience executing end-to-end change (ADKAR or similar)
- Strong communication and executive storytelling skills
- Ability to build relationships and drive alignment across stakeholders
- Experience supporting enterprise technology or transformation initiatives
- Strong problem-solving and strategic thinking skills
- Ability to operate independently in a fast-paced, ambiguous environment
- Change management certification (e.g., Prosci)
- Experience working in Agile / product delivery environments
- Exposure to large-scale digital, data, or AI transformations
What We Do
Abercrombie & Fitch Co. (NYSE: ANF) is a leading, global specialty retailer of apparel and accessories for men, women and kids through five renowned brands. The iconic Abercrombie & Fitch brand was born in 1892 and aims to make every day feel as exceptional as the start of a long weekend. abercrombie kids sees the world through kids’ eyes, where play is life and every day is an opportunity to be anything and better anything. The Hollister brand believes in liberating the spirit of an endless summer inside everyone and making teens feel celebrated and comfortable in their own skin. Gilly Hicks, offering intimates, loungewear and sleepwear, is designed to invite everyone to embrace who they are underneath it all. Social Tourist, the creative vision of Hollister and social media personalities, Dixie and Charli D’Amelio, offers trend forward apparel that allows teens to experiment with their style, while exploring the duality of who they are both on social media and in real life. The brands share a commitment to offering products of enduring quality and exceptional comfort that allow consumers around the world to express their own individuality and style. Abercrombie & Fitch Co. operates approximately 730 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites www.abercrombie.com, www.abercrombiekids.com, www.hollisterco.com, www.gillyhicks.com and www.socialtourist.com. Working at A&F Co. We strive to create inclusive, welcoming, omni-channel experiences for our global customers. Every day, our associates show up and empower one another to stay curious and push boundaries. We hold our work and our ideas to the highest caliber, and ourselves to the highest character. We coach, mentor, care, and bring our best selves every day, because we are in this together. Whether you lead yourself, a team, or the company, everyone has a voice at A&F Co.
