Technology Business Systems Consultant- Military Spouse Homefront Heroes Hiring Program (HHH)

About this role:

Wells Fargo has committed to hire military spouses/domestic partners of actively serving military personnel and is seeking a Technology Business Systems Consultant.

The Homefront Heroes Hiring (HHH) Program is designed to attract and hire spouses and domestic partners of actively serving military personnel to career opportunities through a military spouse-specific virtual hiring event and onboarding program.

The HHH Program is a direct hire program for talented individuals seeking careers in Consumer Lending, Consumer Small Business Banking, Human Resources, Technology, and Wealth Investment Management. Learn more about our program: HHH Program

This position is with Service Asset and Configuration Management (SACM) and reports to the Configuration Management Operations team manager.   SACM supports the development and management of configuration management practices for the organization.  

This position will provide support to the Service Asset and Configuration Management team managing Incident and Task research and closure for the Service Now CMDB. Conducts UAT testing for Service Now CMDB enhancements and integration related deployments and Service Now Discovery business validation. Will work with data integration partners, track integration counts daily and perform end to end data analysis to identify integration issues.  This position will play an important role in identifying CMDB issues and opportunities, and helping drive resolution as well as long term remediation via automation. Will be required to own and execute on special projects based on time and need.

In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives
• Ensure efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business
• Work independently to make recommendations for support function by providing support and leadership
• Assist in the planning and execution of a variety of programs and initiatives that may include risk mitigation, efficiency, and customer experience
• Collaborate and consult with team leaders in developing project plans, policies and procedures
• Provide leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Required Qualifications:

• 2+ years of Business Systems Data experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Service Now Asset Management Database (AMDB) and Configuration Management Database (CMDB) experience
• Strong analytical skills including the ability to compare multiple data sources
• Software Development Lifecycle understanding and User Acceptance Testing experience
• Operational governance experience
• Must display initiative in problem solving, be able to learn new technologies quickly and support various implementation solutions.
• Understanding of Service Now discovery
• Ability to produce a copy of military orders including applicant name

Job Expectations:

• HHH Program Hires are expected to attend and participate in the Military Spouse Homefront Heroes Orientation and Onboarding Experience.
• Ability to work on-site at approved location listed
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Job Locations:

• Charlotte, NC or Chandler, AZ
• Candidates living outside of the above locations may be asked to produce a copy of military orders including applicant to be considered for remote or alternate locations.
• #HHH

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.