Technology Business Services Director - Analytics & Insights Leader

About this role:
Wells Fargo is seeking a Technology Business Services Director to lead the Analytics & Insights function within the Technology Analytics organization in Technology Management & Strategy. This leader will play a pivotal role in a new operating model that will enable operational excellence in managing the business of Technology with an insight-driven approach and robust data environment.
This role is accountable for delivering contextual and actionable intelligence that drives business outcomes and aligns leadership priorities. Core responsibilities include ownership of all communications to the user community, managing intake processes, serving as the primary liaison to Technology Analytics Product delivery teams, optimizing workflow efficiency, and embedding analytics into strategic decision-making to deepen executive engagement and ensure insights remain aligned with leadership priorities.
This position will require data fluency and the ability to encompass the practical application and storytelling aspects of data within an organizational construct. This leader will operate across the full analytics spectrum: Descriptive- Deliver clear, accurate reporting on what has happened, Diagnostic- Uncover root causes and drivers behind performance trends, Predictive- Forecast future outcomes using advanced analytics and modeling, Prescriptive- Recommend strategic actions based on data-driven insights.
In this role, you will:

• Manage and develop a highly specialized Technology Business Services team and managers with focus on delivering moderate to high complexity service for cross functional stakeholders and internal partners associated with the functional area or who are affected by its outcomes
• Identify and recommend opportunities for process improvement and risk control development by utilizing research and data in addition to in depth understanding of organizational goals, priorities, and technology while developing executable strategies and plans
• Lead Technology Business Services team by making strategic decisions to resolve highly complex issues to meet high risk deliverables
• Interpret and develop range of policies and procedures for technology business functions with moderate to high level of complexity and risk
• Collaborate with and influence all levels of professionals including technology industry leaders, financial industry leaders, analysts, and regulators, as well as interact directly with more experienced leadership and executive management
• Manage allocation of people and financial resources for Technology Business Services
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8+ years of Technology Business Services experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 4+ years of management or leadership experience
• 4+ years of experience with technology business management acumen with advanced data expertise

Desired Qualifications:

• Proven track record of leading large-scale analytics transformation initiatives within a complex, matrixed organization
• Experience with AI to generate reports, analyze data trends or summarize business insights
• Proficiency in data visualization platforms (e.g., Tableau, Power BI, ThoughtSpot) with proven experience supporting modernizing reporting ecosystems and influencing designs for scalable data architecture
• Strong experience in executive-level stakeholder engagement, including presenting insights and recommendations to executive leadership
• Demonstrated ability to translate business strategy into data-driven solutions, with measurable impact on performance and planning
• Proficiency in data governance, quality management, and automation, including tools such as Alteryx, Informatica, or similar
• Experience managing cross-functional teams, including analytics, engineering, and business operations
• Familiarity with agile methodologies and experience driving iterative improvements in analytics delivery
• Strong business acumen with the ability to align analytics initiatives to enterprise goals and financial outcomes
• Excellent communication and storytelling skills, with the ability to craft compelling performance narratives for executive audiences
• Experience in talent strategy execution, including workforce planning, upskilling programs, and team development

Job Expectations:

• Ability to work additional hours as needed
• Position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Posting Locations:

• 300 South Brevard St. Charlotte, NC 28202
• 655 South 50th St. West Des Moines, IA 50265
• 2700 South Price Rd. Chandler, AZ 85286
• 600 South 4th St. Minneapolis, MN 55415

Pay Range
Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$185,000.00 - $300,000.00
Benefits
Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
12 Oct 2025
* Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.