Technology Business Analyst

Hybrid USA: The role requires a mix of days in CDK's San Jose, CA office and can be worked remotely on the remaining days. Candidates must reside within commuting distance of this office.

About Us:

CDK Global is a leading provider of cloud-based software to dealerships and Original Equipment Manufacturers (“OEMs”) across automotive and related industries. The Company’s cloud-based, software as a service (“SaaS”) platform enables dealerships to manage their end-to-end business operations including the acquisition, sale, financing, insuring, repair, and maintenance of vehicles. By automating and streamlining critical workflows, the integrated platform of modern solutions enables dealers to sell and service more vehicles by creating simple and convenient experiences for customers and improves their financial and operational performance.

Position Summary

Under the direction of the Technology Management team, this position facilitates the collaboration between all technology managers and development teams working on complex business systems to identify and drive platform modernization improvements.

• Analyzing business systems to inform current state and optimize required change
• Soliciting business system needs and priorities from application teams and other stakeholders
• Using insights and data to clarify needs
• Communicating priorities and risks to stakeholders and leadership
• Executing and tracking deliverables with clear milestones
• Ensuring alignment with other CDK project and application teams  

Help execute business system transformation strategy by synthesizing external and internal data and communicating clearly to all stakeholders, facilitators, and partners.

Principally responsible for contributing to business discussions while interpreting data, formulating reports and making recommendations based upon research findings and product expertise. 

Convert findings that contribute to actionable insights for application development teams.

Position Responsibilities & Essential function

• Evaluating business system workflows and data interactions, detailing interactions, uncovering areas for improvement, providing analysis to Engineering.
• Contributing to ongoing reviews of workflows & data interactions, developing optimization strategies.
• Participating in meetings and presentations to share ideas and findings.
• Performing technical and functional business system analysis, documenting findings.
• Gathering critical information from meetings and producing useful reports.
• Working closely with key stakeholders, customers, product owners and managerial staff.
• Acting as a fully integrated partner with internal clients to ensure alignment to business goals and effectiveness in informing and evaluating business strategies.
• Ensuring solutions meet business needs and requirements from design to delivery.
• Managing projects, developing project plans, and monitoring performance.
• Updating, implementing and maintaining procedures.

Qualifications

Preferred:

• MBA, MA Computer Science, Engineering.
• STRONG LEADERSHIP, COLLABORATION, AND INFLUENCING SKILLS.
• FUNDAMENTAL ANALYTICAL AND CONCEPTUAL THINKING SKILLS
• COMPETENCY IN JIRA AND MICROSOFT APPLICATIONS INCLUDING WORD, EXCEL, AND OUTLOOK.
• UNDERSTANDING OF PRODUCT MANAGEMENT SOFTWARE SUCH AS JIRA.
• HISTORY OF USING UNSTRUCTURED DATA (TEXT ANALYTICS) TO DETERMINE KEY INSIGHTS
• KNOWLEDGE OF SOFTWARE DEVELOPMENT LIFECYCLE (SDLC).

Education/Experience

• Bachelor’s degree in Computer Science, Business, or related field
• 2-3 years’ experience and expertise in quantitative, qualitative, and statistical methods
• Organizationally savvy, with demonstrated ability to influence leaders and facilitate alignment and clear decision-making.
• Excellent communicator, including written, verbal, and presentation skills.
• Experience working in an Agile software development environment, and with Agile tools such as Jira and TFS a plus.
• Experience working in an Agile software development environment, and with Agile tools such as Jira and TFS a plus.
• Experience in the Automotive OR relevant domain (e.g. rec & heavy)
• Experience in collaborating with offshore agile teams.
• Project management experience/skills.

Compensation: $98,000 - $109,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.  The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)

• 401K Matching Program

• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US.  CDK may offer employer visa sponsorship to applicants.