Technology Application Support Analyst, Assistant Vice President

Who we are looking for

This role is for a technology application support analyst who must have 10+ years of experience in IT and payments domain. In this environment, candidates are expected to lead production support and resiliency initiatives for critical cash and payment applications. Will be focused on running better production applications & systems and continuous service improvements and possible legacy modernization initiatives. 

Why this role is important to us

Our technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We’re driving the company’s digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.

We offer a collaborative environment where technology skills and innovation are valued in a global organization. We’re looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.

Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.

Key Responsibilities

• Lead and manage Major Incident and problem review calls for cash & payment critical systems
• Lead resiliency initiatives and legacy modernization initiatives for critical payment systems including ISO 20022 migration projects
• Coordinate major application migration and go-live events in production collaborating with IT command Center, Development team, Infrastructure team, observability team and Business stakeholders.
• Lead Disaster Recovery exercise and automate the tasks
• Enforce standards, processes, controls, and procedures for incident handling, reduce Mean Time to Restore Service (MTRS) and prevent recurrence.
• Ensure governance for high-impact events and weekend changes in production
• Document cash and payment Business workflows to improve speed and accuracy for handling critical payment impacting issues.
• Monitor payment processing cycles, batch jobs, and settlement windows.
• Ensure timely processing of inbound/outbound SWIFT payments, ACH files and Fed Wires.
• Identify, troubleshoot, and resolve production incidents within SLA timelines.
• Analyze application logs, system alerts, failed payment transactions and reconciliation breaks
• Investigate duplicate transactions and settlement discrepancies.
• Execute SQL queries for transaction validation and data analysis.
• Ensure processes are standardized, documented, and aligned with ITIL best practices.
• Deliver actionable insights through dashboards and presentations for senior leadership.

Education & Preferred Qualifications

• A minimum of bachelor's degree, preferably in Computer Science, Information Systems or any branch of Science, Engineering or Technology
• A minimum of 10 years of IT experience with hands-on experience in technology support/SRE functions
• Proven experience in IT Service Management, including but not limited to Change Management, Incident and Problem management.  
• Knowledge of SDLC / Engineering processes and methodologies
• Good understanding of payment rails (ACH, Wire, RTP) and banking operations to interpret transaction failures within regulations
• Requires understanding in financial messaging standards (SWIFT MT and XML-based ISO 20022), ability to map legacy formats (MT) to ISO 20022 XML formats and manage schema changes.
• Expertise in Monitoring tools (Splunk, Dynatrace, Grafana, AppDynamics, Geneos), ITSM tools (ServiceNow, Remedy, JIRA), Automation tool (AaaS, BluePrism, Cutover) etc. preferred.
• Proficiency in Excel and visualization tools for KPI dashboards
• Database Expertise (SQL/NoSQL): Crucial for analyzing transaction logs, tracing payments, and performing data correction in environments like Oracle or SQL Server.
• Operating System & Scripting: Proficiency in Linux/Unix is essential, alongside scripting languages like Bash or Python for automation and log analysis. Experience in supporting AWS based applications.
• Other technical skills: Java or Python, Autosys, IBM MQ, Kafka, MFX, NDM, Websphere, Exadata, XML/JSON technologies, private and public cloud services
• Soft Skills: Strong analytical thinking, strong communication and inter-personal skills in presenting complex issues to senior stakeholders, attention to detail, ability to remain calm under pressure during critical, time-sensitive incidents and deliver on tight schedules
• Availability for weekend and on-call coverage.
• Experience in leading a geographically distributed and diverse team

Salary Range:

The range quoted above applies to the role in the location specified. If the candidate would ultimately work outside of the location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.