The Role
As a Technology Analyst, you'll support AI platforms by gathering requirements, applying analytical skills, ensuring solutions meet business needs, and contributing to cloud-based AI capabilities.
Summary Generated by Built In
Department:
TechnologyOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
As a Technology Analyst Global supporting the AI Platforms Pod, you’ll help shape the core platforms that power Southwest’s advanced AI and machine learning capabilities. This Team builds and evolves a modern, cloud‑based foundation that enables Teams across the Company to develop, deploy, and experiment with AI in a secure, scalable, and reliable environment. In this role, you’ll work closely with Product, Engineering, Data, and Platform Teams to gather and document requirements, support Agile delivery, and ensure solutions align with both Business needs and Technology standards. You’ll apply strong analytical skills to assess options, estimate effort and value, and track dependencies, risks, and outcomes as AI platforms grow and mature. This role offers the opportunity to build deep experience across AI platforms, cloud technologies, and data‑driven decision‑making—contributing to the foundation that enables innovation and smarter digital experiences across Southwest.
Responsibilities
- Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
- Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
- Stay informed about current developments within his or her expertise
- Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
- Estimate effort and value for solutions
- Apply business solutions with broad level knowledge about technology platforms/architectures
- Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
- Establish or follow prioritization process to drive work, completing work with a sense of urgency
- Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis
- Monitor program risks, issues, and scope proactively, ensuring the appropriate level of priority, visibility and escalation
- May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
- Proficient knowledge of business analysis, process modeling and redesign
- Proficient knowledge of technical environments
- Proficient knowledge of software development methodologies
- Skilled in partnering, communication, and negotiation in working with various Teams and/or external partners
- Ability to analyze medium to large Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
- Ability to work effectively in a strong Customer service/team oriented environment
- Ability to research, create, and document requirements, processes, and technical specifications
- Ability to manage and prioritize effectively multiple and widely varied work streams/tasks
- Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
- Ability to teach and mentor others concerning technical and business subjects
Education
- Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Experience
- Required:
- Intermediate-level experience, fully functioning broad knowledge in:
- Information technology (IT) operations, programming, systems/software development or another IT related field
- 2-5 years work related experience
- Requirements elicitation & documentation (epics, user stories, acceptance criteria) for AI/GenAI platforms
- AWS and AICP fundamentals (SageMaker, Bedrock, AgentCore) + cloud concepts
- Data fluency: SQL, data quality, lineage concepts; understanding of lake/warehouse/streaming
- Agile delivery: backlog grooming, sprint ceremonies, dependency/risk tracking
- Stakeholder communication & executive-ready status reporting
- Basic analytics for product/platform KPIs (adoption, throughput, reliability, cost)
- Preferred:
- Prompting basics and LLM evaluation terminology (grounding, hallucination, toxicity)
- Familiarity with Jira/Confluence, roadmap tooling, and process automation
- Knowledge of governance/compliance processes (PII, access reviews)
- API literacy (REST, events) to support integrations
- Experience supporting platform enablement (docs, training, office hours)
Other Qualifications
- Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
- Ability to work extended hours as needed
Southwest Airlines is an Equal Opportunity Employer.
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Skills Required
- Bachelor's degree in Computer Science, Engineering, Information Systems or related field
- 2-5 years work related experience in IT or related field
- Requirements elicitation & documentation for AI/GenAI platforms
- Knowledge of AWS and AICP fundamentals
- SQL data fluency and understanding of data concepts
- Experience in Agile delivery (backlog grooming, sprint ceremonies)
- Ability to communicate with stakeholders and report status
- Familiarity with Jira/Confluence and automation tools
- Basic API literacy to support integrations
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
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Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
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Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
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Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
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The Company
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
