We are seeking an experienced IT Manager to lead our Gurugram, India based Co-Managed IT Support team. The role will manage and guide a global support operation, aligning processes with business needs, and ensuring outstanding customer service for our clients. The ideal candidate will have prior helpdesk experience, strong technical skills, and proven leadership ability.
Key Responsibilities
- Manage the SC&H’s Co-Managed IT Support team in Gurugram, India
- Track and assign tasks and schedules to ensure timely ticket resolution
- Monitor performance and define clear KPIs and measurements
- Evaluate and recruit IT support talent to scale the team
- Provide hands-on technical guidance when needed to assist and provide mentorship to the team
- Collaborate with global IT team to ensure 24/7 operational coverage and seamless handoffs
- Create and maintain a culture of continuous improvement, knowledge sharing, and high client satisfaction
Qualifications
- 6 - 10 years of IT support/helpdesk experience, with at least 2–3 years in a management role
- Strong background in helpdesk operations and IT service management
- Prior exposure to global team management or working in a 24/7 model
- Strong technical foundation and background
- Ability to evaluate and hire talent, and mentor team members
- Excellent communication skills in English both written and verbal
About SC&H
SC&H is a national consulting and financial services firm with an expanding global footprint — home to people who believe in the power of trusted personal relationships. Everyone here shares a passion for driving results, fueled by the genuine connections we forge. Our expert capabilities and exceptional service have shaped the firm’s longstanding reputation for excellence and impressive growth. But it’s the partnerships we build and the success we help deliver that make each day rewarding — for our colleagues, our clients, and our communities.
Recognized annually by Inc., Baltimore Business Journal, Accounting Today, and Inside Public Accounting as a “Best Place to Work,” SC&H is routinely named one of the fastest-growing firms for organic growth in the United States. Our success is powered by 13 diverse practices at the intersection of finance, technology, and accounting; 430+ professionals across offices in Maryland, Tysons Corner / Washington D.C., Philadelphia, Chicago, and India; and a client base ranging from emerging growth to world-renowned Fortune 500 companies. This is the place to build lasting professional relationships, grow your skills, and fulfill your potential.
SC&H
Make it Rewarding.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- 6 - 10 years of IT support/helpdesk experience
- At least 2-3 years in a management role
- Strong background in helpdesk operations and IT service management
- Prior exposure to global team management or working in a 24/7 model
- Strong technical foundation and background
- Excellent communication skills in English both written and verbal
What We Do
SC&H is a national consulting and financial services firm driving your business, technology, and teams forward. From strategic advice that propels growth to insightful data that shapes your future, we’re humanizing the interactions that matter most to you. Since 1991, we've ditched transactional engagements for rewarding experiences that meet the needs of the middle-market, Fortune 500s, SMBs, and high-net-worth individuals we serve.
