Technology Adoption Lead

Practice Group / Department:

Norton Rose Fulbright is a global law firm with more than 3,000 lawyers advising clients across locations in the United States, Europe, Canada, Latin America, Asia, Australia, Africa and the Middle East. We provide the world's preeminent corporations and financial institutions with a full business law service.

With over 50 offices and 7,000 employees worldwide, our culture is the thread that connects us, as well as our values of unity, quality and integrity. Our strategy and culture are connected – defined by shared ambition, global collaboration and a one-team mindset. We believe pioneering work happens when people are empowered to think beyond boundaries, explore new opportunities and grow through diverse experiences. Alongside the right skills and experience, we look for people who are innovative, commercially minded, and motivated by the impact of the work they do – ready to share in our ambition and help shape what comes next.

Because while individuals can do well, together we achieve something extraordinary.

The Role

The Technology Adoption Lead will play a central operational role in embedding legal technology tools, including generative AI, into everyday legal practice. The position involves working directly and consistently with lawyers to accelerate adoption, build confidence, and integrate technology into matter workflows. This is a hands‑on role that requires close collaboration with legal teams to identify use cases, design prompts and workflows and support behavioural change.

The successful candidate will have previous experience working in a law firm and an understanding of legal workflows. The role will be aligned to one of the firm’s core practice areas (Banking, Corporate, Disputes), subject to prior experience, and will report to the firm’s Legal Technology Manager based.

About the Team

The IDT team forms part of the firm’s broader legal transformation function and works across the EMEAPAC region. The team collaborates closely with the Legal Project Management team (LPM), the Legal Services team (LST) in Newcastle, the Digital Solutions team (DS), IT and the Knowledge Management team (KM).

The legal transformation function aims to enhance the lawyer experience, improve client outcomes, and strengthen financial performance by identifying opportunities to use technology, new delivery models and improved ways of working.

About You

You have experience working in a legal environment and a strong understanding of legal work, processes, common challenges, and client expectations. You have experience supporting the adoption of new technologies, including generative AI, and understand how they can improve service delivery. You have strong communication and presentation skills and the ability to translate technical concepts into accessible guidance for legal and business audiences. You are proactive, thrive working in a fast‑paced environment, and enjoy building relationships and contributing to cultural and behavioural change.

Key Responsibilities

AI Adoption and Workflow Integration

• Embed generative AI tools into legal processes across the firm’s key practice groups
• Provide direct, on‑the‑ground support to lawyers, including building prompts, developing workflows, and supporting matter‑specific applications
• Work with Innovation leads to identify opportunities to enhance efficiency, accuracy, and consistency through use of technology
• Support the creation and maintenance of templates, guidance, and precedents for technology/genAI adoption

Training and Capability Building

• Deliver structured training to lawyers on the effective use of AI tools, including best practice, responsible use, and prompting techniques
• Assist lawyers in building workflows, prompts and ways of interacting with AI tools to achieve high‑quality results
• Develop and deliver demonstrations and practice specific examples that showcase the capabilities and benefits of legal technology tools.
• Capture feedback regarding use of AI tools to inform internal guidance and adoption

Collaboration and Relationship Building

• Build strong working relationships with lawyers, develop an understanding of workflow challenges and client needs
• Maintain a visible presence in the office, engaging regularly with legal teams to gather feedback and support adoption
• Support legal teams to ensure they use legal technology, including gen AI tools, effectively and confidently

Key Skills and Experience

• Minimum of three years’ experience working in a law firm environment, examples include legal operations, innovation, legal technology or related role (a legal qualification is not required)
• An understanding of legal workflows and the application of AI tools to legal related tasks
• Proven experience supporting technology adoption and change in ways of working
• Experience delivering training and producing high‑quality support materials for legal and business audiences
• Ability to communicate complex concepts in clear, accessible language.
• Strong understanding of AI technologies and their application to legal work, including document drafting, contract/case analysis and research
• Ability to develop prompts and workflows for AI systems
• Excellent verbal and written communication skills
• Strong stakeholder engagement and relationship‑building abilities
• Experience with client‑centred design, agile and lean methodologies (desirable)
• Ability to analyse and interpret data to inform decisions and measure outcomes
• Ability to support cultural change and promote adoption of new technologies and processes
• Ability to translate between legal workflows and technical capabilities.

#LI-JC1 #LI-Hybrid

To attract the best people, we strive to create a diverse and inclusive environment where everyone can bring their whole selves to work, have a sense of belonging, and realize their full career potential. 
Our new enabled work model allows our people to have more flexibility in the way they choose to work from both the office and a remote location, while continuing to deliver the highest standards of service. We offer a range of family friendly and inclusive employment policies and provide access to programmes and services aimed at nurturing our people’s health and overall wellbeing. Find more about Diversity, Equity and Inclusion here.

We are proud to be an equal opportunities employer and encourage applications from individuals who can complement our existing teams. We strive to create an inclusive and accessible recruitment process for all candidates. If you require any tailored adjustments or accommodations, please let us know here.