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The Role
Technician, RF Operations
ROLE DESCRIPTION SUMMARY
As a NOC Technician, you will work in a 24/7 environment providing technical expertise for Radio Frequency (RF) issues, service performance issues, Occasional Use (OU), full-time managed services and special events. In this position you will offer troubleshooting support and analysis for resolution of service issues. You will be responsible for monitoring, validating and reporting issues affecting our databases and tools. In this role, you will support the integration of new technologies, follow operational procedures, utilize training material and contribute towards departmental projects. You will consistently collaborate to support team/peer leaders and focus on professional development. The role is focused on supporting the SES customer base. This role also requires a candidate with written and verbal fluency in Portuguese, English and Spanish.
PRIMARY RESPONSIBILITIES
COMPETENCIES
QUALIFICATIONS & EXPERIENCE
OTHER KEY REQUIREMENTS
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here .
ROLE DESCRIPTION SUMMARY
As a NOC Technician, you will work in a 24/7 environment providing technical expertise for Radio Frequency (RF) issues, service performance issues, Occasional Use (OU), full-time managed services and special events. In this position you will offer troubleshooting support and analysis for resolution of service issues. You will be responsible for monitoring, validating and reporting issues affecting our databases and tools. In this role, you will support the integration of new technologies, follow operational procedures, utilize training material and contribute towards departmental projects. You will consistently collaborate to support team/peer leaders and focus on professional development. The role is focused on supporting the SES customer base. This role also requires a candidate with written and verbal fluency in Portuguese, English and Spanish.
PRIMARY RESPONSIBILITIES
- Support customer calls and requests in Portuguese, English and Spanish.
- Contribute toward and demonstrate a high level of teamwork.
- Participate in tool development input to improve customer service delivery.
- Assist peer team leaders with service documentation and departmental documentation.
- Provide operational support with a timely and professional response to customer calls, emails and any SES-approved communications application.
- Participate in routine operational activities, on-boarding of new systems, and alarm monitoring to mitigate customer impact.
- Assist with tracking and executing maintenance activities.
- Utilize tools and demonstrate general proficiency to troubleshoot RF service issues.
- Act as the primary contact for service issue resolution support of RF service issues and a point of escalation for other operations teams.
- Assist in identifying, updating, and escalating service issues to determine alternate routing, emergency restoral, and timely resolution of service discrepancies.
- Collaborate with SES support groups and/or customer engineers to activate new services.
- Create and review tickets for RF interference or service issues to ensure accurate documentation and completion of follow-up actions.
- Escalate and report service issues, corrective measures, and next steps to the management team.
COMPETENCIES
- Demonstrating core company behavioral competencies, including adaptability, critical thinking, openness, and a positive attitude.
- Serving as a culture champion with experience fostering inclusive work environments and embracing diverse thinking and styles.
- Contributing to a customer-oriented culture and promoting a quality work environment.
- Displaying great verbal and written communication skills.
- Assisting in the development of tools, training programs, processes, and procedures.
- Performing other duties as assigned by peer leaders and management.
- Collaborating with peers and other SES teams to provide a great customer experience.
- Familiarization with SES offered products and services.
QUALIFICATIONS & EXPERIENCE
- Associate's degree or technical school diploma or at least two years of relevant experience in a teleport, network operations, or broadcast environment (or an equivalent combination of education and experience).
- Working knowledge of satellite, fiber, data, and/or broadcast related equipment.
- General knowledge of video broadcast technology and digital compression desired.
- Must be able to work 24x7 rotating shifts.
- Must be able to make decisions and collaborate in a high pressure, fast-paced environment.
- Must be able to convey complex technical issues to individuals of varying skill levels.
- Must consistently display good teamwork, organizational, and interpersonal skills, with the ability to work comfortably with customers and co-workers who speak English as a second language.
- Must consistently display situational awareness and take initiative to address both customer issues as well as departmental inefficiencies with some supervision.
- Must have effective computer skills and the ability to read and understand operational manuals.
OTHER KEY REQUIREMENTS
- Job requires ability to sit for long periods of time.
- Employee must be able and willing to work in a 24 hour shift environment, with work on nights, weekends and holidays.
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
For more information on SES, click here .
SES Satellites Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SES Satellites and has not been reviewed or approved by SES Satellites.
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Leave & Time Off Breadth — Time off is described as generous, with a global minimum of paid annual leave plus additional volunteering days. Formal leave policies appear consistent across many locations, which strengthens work-life balance.
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Parental & Family Support — Parental leave is fully paid across maternity, paternity, adoption, and foster care, with added childcare resources and return-to-work support. Family-focused programs extend to adoption assistance and fertility benefits.
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Healthcare Strength — Health coverage is broad, spanning medical, dental, vision, mental health, disability/life insurance, wellness programs, and specialized offerings like fertility, transgender care, and pet insurance. Many benefits begin promptly upon hire, enhancing perceived coverage strength.
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The Company
What We Do
Intelsat and SES have joined forces, uniting 100 years of combined innovation and leadership to create the world’s leading space solutions company. As a newly combined company, we bring together talented teams with deep industry expertise to deliver integrated satellite and connectivity solutions for businesses and governments across the globe. With a powerful multi-orbit fleet, an expansive ground network, and strong financial backing, we’re entering an exciting phase of growth, investing in next-generation technologies that will enhance our competitive position in the rapidly-evolving satellite communications landscape For future team members, this means more opportunity, more innovation, and more impact. At SES, you won’t just join a company—you’ll help shape the future of global connectivity.
Why Work With Us
When it comes to your career, you are the author of your own story. At SES, we believe you should have the freedom to drive new opportunities in any direction you want them to go – unlimited by geography, technology or even gravity.
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