Role description summary
As a NOC Technician, you will provide technical support for our media full-time managed services and network operations, including troubleshooting in a 24×7 environment. You will ensure that proper escalation procedures are followed, and that customer service issues are resolved promptly to maintain the highest level of service quality.
This position is responsible for receiving and responding to incoming calls, emails, and system alarms while utilizing multiple tools and resources to perform troubleshooting, analysis, routine monitoring, and system status checks to identify and resolve service interruptions - as well as working with various engineering and vendor teams daily.
In this role, you will also help to develop operational procedures, training materials, and contribute to significant departmental projects.
primary responsibilities / key result areas
- Collaborate with team members to support operational services and ensure seamless service delivery.
- Contribute to projects and present findings or updates to management.
- Serve as the primary point of contact for managed service customers, resolving discrepancies, technical issues, and coordinating Special Events or similar types of -services.
- Identify, update, track, and escalate service issues as necessary to support alternate routing, emergency restoral, and rapid service resolution.
- Perform service alarm monitoring to prevent or minimize customer impact and uphold SLAs.
- Create, review, and maintain accurate managed service trouble tickets for operational discrepancies, circuit events, and service events.
- Provide timely triage support, respond to calls, Teams messages and emails.
- Maintain awareness of all maintenance activities, including troubleshooting video and IP routing as required.
- Collaborate with internal support groups and customer engineers to transition, integrate, and onboard new services into the existing operational environment.
- Assist in developing training materials, process documentation, and operational procedures.
- Escalate corrective actions and provide service issue updates to management.
competencies
- Teamwork, organizational, and interpersonal skills, including experience working with individuals who speak English as a second language.
- Ability to convey technical information to both technical and non-technical audiences.
- Situational awareness with initiative to resolve customer issues with minimal supervision.
- Decision making- skills under stressful operational conditions.
- Technical documentation, ticketing, and communication skills.
Qualifications & Experience
- Minimum 1 year of working knowledge in fiber, data, and/or broadcast theory and related equipment.
- Availability for 24×7 rotating shifts, including holidays.
- Ability to independently make sound decisions in high pressure, multitasking environments.
- Knowledge of SES products and services.
- Experience working in a mixed vendor environment (Juniper, Evertz, Newtec, Cisco, Novelsat).
- Experience with satellite and RF theory and associated equipment.
- Knowledge of the ITIL framework.
SES and its Affiliated Companies are committed to providing fair and equal employment opportunities to all. We are an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.
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SES Satellites Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SES Satellites and has not been reviewed or approved by SES Satellites.
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Leave & Time Off Breadth — Company materials highlight a minimum of 25 days’ paid annual leave in many locations, plus two paid volunteering days. Local exceptions are explicitly noted by country.
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Parental & Family Support — Fully paid parental leave for maternity, paternity, adoption, and foster care is offered globally. U.S. subsidiary information also indicates eligibility for spouses/domestic partners and dependents in many plans.
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Healthcare Strength — Published benefits outline comprehensive medical, dental, and vision coverage, alongside EAP, wellness programs, and mental health support. Materials indicate many coverages begin at hire in the U.S.
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What We Do
Intelsat and SES have joined forces, uniting 100 years of combined innovation and leadership to create the world’s leading space solutions company. As a newly combined company, we bring together talented teams with deep industry expertise to deliver integrated satellite and connectivity solutions for businesses and governments across the globe. With a powerful multi-orbit fleet, an expansive ground network, and strong financial backing, we’re entering an exciting phase of growth, investing in next-generation technologies that will enhance our competitive position in the rapidly-evolving satellite communications landscape For future team members, this means more opportunity, more innovation, and more impact. At SES, you won’t just join a company—you’ll help shape the future of global connectivity.
Why Work With Us
When it comes to your career, you are the author of your own story. At SES, we believe you should have the freedom to drive new opportunities in any direction you want them to go – unlimited by geography, technology or even gravity.
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