About TaskUs:
TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.
What We Offer:
At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Salary Range:
$97,000.00 - $145,000.00 per year.Pay Transparency Statement:
The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits:
We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.
Application Window:
This position is expected to remain open until . We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.Job Description:
The LXS Technical Writing Program Manager’s key tasks include, but are not limited to, the following:
PROGRAM STRATEGY AND GOVERNANCE
Champion and lead the strategic implementation and maintenance of technical documentation programs or systems.
Plan and strategize, document, and optimize the end-to-end documentation lifecycle process
Partner with internal leadership or the clients to implement projects and other process-improvement related initiatives.
CLIENT AND STAKEHOLDER MANAGEMENT
Serve as the central point of contact and primary liaison for technical documentation.
Lead program and project-level risk identification, analysis, and mitigation planning.
Implement a robust, multi-level communication plan to keep all stakeholders (internal stakeholders and clients) informed of the program or project's status, progress, successes, and challenges.
TECHNICAL AND OPERATIONAL LEADERSHIP
Lead formal business reviews with key stakeholders and executive leadership.
Define, track, and maintain KPI or SLA attainment for their assigned function.
Act as the program's thought leader by staying abreast of industry trends, emerging technologies, and best practices in technical communication, content strategy, and program management.
TEAM MANAGEMENT
Hire, train, mentor, and evaluate staff to ensure seamless execution of technical writing / cross-functional initiatives.
Ensure the technical writing function is staffed appropriately and that team members have the necessary training and tools to meet the program's evolving objectives.
The success of the LXS Program Manager will be measured through:
Implementing technology-enabled documentation solutions that reflect a learner or user-centered philosophy.
Maintaining client relationships.
Development of team members (technical writers and senior technical writers).
Generating or contributing to regular reports or business reviews.
Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Employees may be required to perform any other job-related duties as requested by their supervisor. All requirements are subject to possible modification to reasonably accommodate qualified individuals with a disability.
EDUCATION
Bachelor’s degree or equivalent in English, Communication/Journalism, or closely related degree.
WORK EXPERIENCE
3-5 years creating and managing production-level documentation, ensuring high-quality, clear, and concise content for both technical and non-technical audiences
Designing and implementing content strategies, information architecture, and documentation workflows
Analyzing and understanding different target audiences, tailoring content to their specific needs and technical knowledge
1-3 years managing, mentoring, and coaching teams of technical writers with diverse skill and experience levels
1-3 years setting the strategy and direction for technical documentation efforts, ensuring they align with overall business and product goals
Reporting and analyzing programmatic risks throughout a project lifecycle
Defining and tracking key metrics and reporting on the progress and success of documentation initiatives to stakeholders and leadership
TECHNICAL SKILLS
Technology literate; can easily work with a wide array of technical communication tools (e.g., static site generators, content management systems, and publishing software)
Understanding of functionalities of project management frameworks (e.g., Agile, Scrum, and Kanban)
Exceptional written and verbal communication skills to articulate complex technical ideas, present strategies, and give clear, actionable feedback
OTHER SKILLS
Demonstrated ability to make decisions by using logic to identify key facts, explore alternatives and propose quality solutions.
Demonstrated experience working with diverse internal stakeholders at all levels, including engineering, product, operations, and marketing.
Experienced in developing strategy, internal and external processes related to technical documentation.
Ability to foster a positive and productive work environment, with ability to lead, build teams, and motivate staff.
Strong organizational and interpersonal management skills.
Ability to manage time effectively and efficiently..
Self-motivated and directed with keen attention to detail.
Salary:
97,000 to 105,000 - Annually
Pay Transparency Statement: The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits & Additional Compensation:
* Variable Pay: This position is eligible for Annual bonus based on individual and company performance.
Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.
Application Window: This position is expected to remain open until 9/30/26. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI:
In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.
EEO:
TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.
Skills Required
- Bachelor's degree or equivalent in English, Communication, Journalism, or a closely related field
- 3-5 years creating and managing production-level documentation for technical and non-technical audiences
- Experience designing and implementing content strategies, information architecture, and documentation workflows
- Experience analyzing target audiences and tailoring content to their technical knowledge and needs
- 1-3 years managing, mentoring, and coaching technical writing teams
- 1-3 years setting strategy and direction for technical documentation aligned with business and product goals
- Experience reporting and analyzing programmatic risks throughout project lifecycles
- Experience defining and tracking metrics and reporting documentation initiative progress to stakeholders and leadership
- Technical literacy with static site generators, content management systems, publishing software, and other technical communication tools
- Understanding of Agile, Scrum, and Kanban project management frameworks
- Exceptional written and verbal communication skills
- Experience working with diverse stakeholders, including engineering, product, operations, and marketing
- Ability to lead, build, motivate, train, and evaluate teams
- Strong organizational, interpersonal, time-management, and decision-making skills
- Self-motivated, detail-oriented, and able to propose quality solutions using logic
TaskUs Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TaskUs and has not been reviewed or approved by TaskUs.
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Healthcare Strength — Core U.S. materials and filings show medical, dental, vision, life insurance, and short- and long‑term disability are standard offerings. Feedback suggests the company consistently emphasizes solid health coverage across roles, with country‑specific enhancements in some markets.
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Retirement Support — Company filings confirm a 401(k) Savings Plan with an employer match (effectively up to a 4% match under the cited formula). Feedback suggests the program has clear categories and defined terms that candidates can verify at offer stage.
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Wellbeing & Lifestyle Benefits — Careers materials highlight robust wellness programs, including a clinician‑led Wellness & Resiliency focus and other culture perks. Feedback suggests these wellbeing supports are a notable differentiator versus typical sector offerings.
TaskUs Insights
What We Do
TaskUs is a different breed of BPO. We are a collective of highly capable humans, who understand how to deploy technology and data to best serve your purpose. From Digital CX to Content Security, Data & AI Operations, Consulting, and anything in between, we consider ourselves responsible for protecting our partners’ interests and supporting their long term success through innovation and technology - powered by ridiculously smart people. TaskUs partners with the world’s most innovative and disruptive brands to protect what matters most and to thrive in an ever changing world.
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